Job Information
Eurofins IT Laboratory Support Specialist in Singapore, Singapore
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of over 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.
Position Summary:
The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.
Essential Duties and Responsibilities:
Demonstrates and promotes the company vision
Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
Validate and maintain computer software used to generate, process, or print raw data
Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
Identify opportunities to enhance automation/digitization within the business
Complete specific programming or application improvement projects
Review and update application documentation related to projects
Develop, coordinate, and perform training sessions for users of the assigned applications/systems
Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
Act as the liaison with the Eurofins IT NSC
Lead application troubleshooting efforts within EFII
Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
Perform IT asset disposal
Maintain neat and accurate records
Regular attendance and punctuality
Applies GMP/GLP in all areas of responsibility, as appropriate
Conducts all activities in a safe and efficient manner
Performs other duties as assigned
Basic Minimum Qualifications (BMQ):
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
Ability to administer, manage, and maintain multiple applications and/or systems
Demonstrated knowledge of PC, operating systems, IT infrastructure and security
Advanced computer skills such as Power BI, SQL and Crystal Report
Advanced knowledge in Windows-based data capture systems
Ability to work independently and in a team environment
Ability to learn new tasks
Ability to think critically and solve problems quickly and efficiently
Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
Ability to safely enter confined spaces and to troubleshoot IT systems
Knowledge of ISO 17025, GLP, and GMP standards
What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.