Job Information
Applied Materials Operations and Customer Quality Engineer in Singapore, Singapore
Key Responsibilities
On-Site support job 100% - not Hybrid, No Relocation allowance, 12 % Analytical
Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.
Develops methods and parameters, project methodology and/ or project proposals.
Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
Gathers operational and test data and evaluates results.
Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs. Participates in audits.
Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
Reduces qualification cycle time and cost while still meeting quality performance requirements.
Leadership
- No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Interpersonal Skills
- Explains complex information to others in straightforward situations
Hardware Manufacturing Customer Experience Quality Engineering position
Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests to verify and improve Product Quality.
Gathers operational and test data and evaluates results.
Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
Analyze operational data – extensive analysis with Excel (Pivot and VLOOKUP); Develop and implement recommendations.
Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
Reduces qualification cycle time and cost while still meeting quality performance requirements.
Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio
Eliminate customer complaints and escalations. Participates in and may lead audits.
Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.
Monitor field customer performance of product to identify issues and allow for early investigation and mitigation
Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods
Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio
Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems
Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.
Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.
Drive customer escalation resolution
Functional Knowledge
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Microsoft Office applications (Excel proficiency required), Power BI
Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence.
Experience in high volume manufacturing environments
Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
Undertake special projects as required
Lead, Contribute and support continuous improvement activities
Prepare and present reports at group meetings and internal customers
Understanding of engineering drawings and manufacturing processes
Ability to work in a diverse and dynamic environment
Planning and prioritizing activities
Good communication and interpersonal skills
Negotiation and Influencing skills
Ability to present data effectively
Problem-solving skills
Team working skills
Analytical skills
Time management
Understanding of cost and financial impacts
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Self-motivated individual, Flexible, Adaptable. Optimistic, Self aware, Open to change
Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity
Shows moral courage, openness and honesty in all dealings
Engages interest and participation of others and has a collaborative approach to working with others
Lead, support groups of technicians and engineers
Training skills, provide guidance and coach other team members
Supports and thrives on company values
Problem Solving
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Innovative thinking with high level of attention to detail and from original solutions
Impact
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
- Explains difficult or sensitive information; works to build consensus
Travel:
- 0– 15%
Education
Bachelor's Degree – Mechanical/Electrical Engineering, Computer Science or related Engineering Technology
Advanced Quality Certifications
6 - 8 + Years of Experience job related
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.