Shire Jobs

Job title – Order Execution Specialist (1 year contract)

Location – Singapore

Job model – Hybrid

As an Order Execution Specialist, you will be the point of contact between DSM Nutritional Products (DNP) supply locations and local markets in the region. To facilitate the supply of DSM Products within the Asia Pacific Region and to achieve prompt delivery of orders. To own the Order-To-Cash (OTC) process, and to ensure and maintain an efficient customer service level. Proactively identify and address gaps in processes and systems to foster continuous improvements.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Order Execution and Shipping Coordination: Ensure timely execution of orders, verify shipping instructions, and manage PO transfers and delivery notes. Coordinate with warehouses, forwarders, and distribution sites on shipment booking and track shipment status while updating the Customer Care team.

• Invoice and Documentation Management: Process goods receipts and create invoices for orders. Prepare and manage shipping documents, process credit and debit notes, and handle documentation across the region.

• Complaint Resolution: Investigate and resolve logistics service complaints, manage returns for justified complaints, and process credit notes as needed.

• Sales Estimation and KPI Management: Provide weekly sales estimations, update OTIF loss reasons, and ensure timely invoicing and backorder management in line with KPIs.

• Project Support and Process Improvement: Assist the Regional S&OP Lead with Operations Excellence initiatives, suggest process improvements, and contribute to workflow enhancements and productivity.

• Reporting and Ad Hoc Tasks: Prepare regular reports, perform user acceptance testing (UAT), provide backup support for assigned markets, and complete any other ad hoc tasks as directed by the line manager.

You bring

• Minimum Diploma in Business Administration / Logistics and Supply Chain Management or related fields. Fresh graduates with the right attitude and qualifications might be considered.

• Minimum 3 years of relevant experience in order management, customer service or logistics, preferably in the chemical, pharmaceutical or related industry.

• Knowledge of international shipping practices & Incoterms. Preferred good knowledge in L/C negotiation and export documentation.

• Proficient in SAP (SD & MM modules) & Microsoft Office applications (esp excel)

• Good spoken and written English communication skills.

• Proactive and customer-focused individual with strong problem-solving and interpersonal skills, able to thrive under pressure, work independently or as part of a team in a multi-cultural environment.

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;

• A space to grow by encouraging and supporting curiosity and an open mindset;

• A culture that prioritizes safety and well-being, both physically and mentally;

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;

• A flexible work environment that empowers people to take accountability for their work and own the outcome;

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.