Job Information
Stryker Senior Field Service Engineer - Medical (ASEAN) in Singapore, Singapore
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
The Senior Field Service Engineer is an experienced, subject matter expert who, in addition to excelling in the provision of the highest standard of technical support to Stryker customers, also seeks and leads improvement initiatives, and supports our distributors, 3rd parties, quality, sales, marketing teams through transfer of knowledge, training and coaching with the aim of achieving the Field Service goals and objectives.
What You Will Be Doing:
Primarily focused on Stryker EMS and Acute care portfolio.
Provides technical support and training for 3rd parties and distributors.
Help support and manage 3rd parties and distributors.
Provides technical support to the Stryker customer onsite, completing reactive repairs and preventative maintenance (PM) to Stryker installed equipment when required.
Supports the business to ensure the highest standard and quality of service is provided to our customers across ASEAN.
Delivers an exceptional customer experience and increases brand awareness through the development of strong, communicative relationships with customers and internal stakeholders, working collaboratively to solve problems.
Seek out opportunities to improve and implement new processes, helping to drive efficiency, scalability and sustainability across Field Service.
Works closely with their Lead Field Engineer for direction and drive this with the rest of the stake holders.
Be the Technical Subject Matter Expert (SME) for Stryker Service ASEAN for Acute Care and EMS products
Develop close relationships with 3rd parties and distributors.
Provide training/support for 3rd parties and distributors in ASEAN.
Provide highly responsive repair and maintenance support to customers.
Repair Stryker equipment in a timely, efficient and cost-effective manner, in accordance with internal and corporate policies, procedures and external standards.
Provide Technical Support over-the-phone.
Conduct preventative maintenance (PM)in accordance with contractual obligations and internal procedures for customers under a ProCare Contract
Manage inventory across distributors and 3rd parties ensuring cycle counts are completed on time in accordance with schedule, maintains a high level of inventory accuracy.
Meet and exceed team and individual targets and KPIs set and measured
Develop close working relationships with customers, sales representatives and other hospital staff to support Stryker objectives
Manage training program for area of expertise
Share expertise and knowledge and best practice with the team through coaching, training and mentoring.
Prioritize work for self and team based on customer requirements and contributors to team metrics
Resolve day to day escalations
Identify gaps in process or procedure, initiate, support, contribute and lead improvement initiatives
Create, review, and update internal procedures to reflect best practice, and compliance to Stryker and customer requirements.
Support 3rd party service providers and distributors as applicable
Who We Are Looking For:
Tertiary qualification in Biomedical/Electronic, Mechanical or related discipline
Minimum 5 years of relevant work experience
Knowledge of medical environments preferred
Certificate IV in Workplace Training and Assessment preferred.
Trade qualification in Electrical or Mechanical systems
Proficiency in Microsoft Office, ERP systems, CRM systems
Aware of the electrical and operating theatre protocol standards.
A positive and enthusiastic team attitude
Ability to lead and develop people through coaching, mentoring and training
Safely manage and use hand, power, mechanical and electrical tools
Effective knowledge of basic computer systems (office package)
Advanced communication skills and ability to form and maintain relationship with a diverse range of internal and external customers and colleagues
Ability to work autonomously and demonstrate effective time management
Flexible approach to all situations
Ability to learn new skills and processes
Ability to understand systems in their entirety and take a systemic, logical, analytical approach to work and problem solving.
Accountability for high level project work and process improvement
Ability to think outside of the box, challenge historically defined processes, lead and implement ideas for change and improvement
Ability to travel internationally (30%)
Flexible working hours with possible urgent phone or travel response out of normal business hours
Building training and educational plans for the team
Driving collaboration between regions and franchise
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.