Job Information
Fedcap Customer Host in Skelmersdale, United Kingdom
Who We Are
Fedcap is a not-for-profit organisation committed to improving people’s economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we’ve supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We’re part of The Fedcap Group, a pioneering US-charity formed in 1935.
Your Role
The Customer Host is responsible for providing general office administrative duties, answering first line participant queries and providing an excellent customer focused service, in a result driven environment.
Salary: £23,400
Location: Skelmersdale
You will be…
Responding to first line enquiries from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
Administering Petty Cash and assist with associated payments
Capturing walk in referrals in a timely manner and work closely with branch engagement team to ensure referrals can be processed in line with agreed service level agreements (SLAs)
Maintaining the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week
Assisting the team in ensuring a high level of customer engagement or re-engagement and ensure participant records are maintained to reflect contact or attempted contact made
Locating and extracting specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch
Any other ad hoc duties in line with delivery programme requirements.
Your Skills and Experience
Experience of general office administrative duties
Experience of answering first line customer queries and providing customer focused service delivery in a result driven environment
The ability to build rapport and work effectively in a sometimes-challenging environment
Experience of appropriate IT systems including Microsoft office packages and databases
Our Inspiring People
People are always the focus of what we do at Fedcap. And our people are dedicated to inspiring confidence in our customers so they can believe in themselves and a better life for their families. They’re hard working and focused on delivering for our customers because they care and understand the important role they play in their customers’ journeys to a more secure, healthier and happier life. Driven by our strong values and sense of purpose, our inspiring people have formed a diverse and inclusive community.
Our Values
Kindness: Be KIND to each other, treat all those around you the way you would like to be treated.
Respect: Always be RESPECTFUL to each other, our customers, partners, stakeholders, and funders – we are dedicated to exceptional service.
Integrity: Act with INTEGRITY – always be open and honest in our dealings with all people and stakeholders.
Innovation: Be INNOVATIVE – always try to do things better, to look for new solutions that improve our services to customers
Here’s what makes Fedcap a rewarding career
A real opportunity to make a genuine social difference
An inclusive and supportive culture
Learning and development opportunities to help you grow from day one (including a two-week induction and the opportunity of an Institute of Employability Professionals (IEP) qualification for all employees)
Competitive benchmarked salary plus additional bonus and recognition schemes
£500 a year to spend with your choice of over 900 retailers
Pension 5% matched and free life cover (4 x salary)
Health and wellbeing support with an internal Wellbeing Team and our Employee Assistance Programme (including 24/7 telephone support, counselling, legal and financial information, mindfulness, digital gym)
Supporting your work/ life fit through a range of flexible working options, 33 days annual leave, buy/ sell holiday scheme, no bank holiday or weekend working!
Family friendly policies including enhanced maternity and paternity pay
A cycle to work scheme that is open all year long!
Laptop and mobile phone for every employee!
Additional information
Equality, Diversity, and Inclusion
Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.
Disability Confident Employer
Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.
Veterans and Service Personnel
Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.
Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.
INDHP