Job Information
Oracle Data Centre Technician NSC in SLOUGH, United Kingdom
Job Description
Responsible for effective delivery of technical support and installations. This will include break-fix tasks,
includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing
installations in an Oracle Cloud Infrastructure (OCI) datacenter.
Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
technician activities in accordance with internal polices and service level agreements.
Provide 24x7 site coverage for Oracle OCI datacenter site.
Career Level - IC2
Responsibilities
Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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