Shire Jobs

Customer Service Analyst - Nordics, DK

City: Soborg

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

The Customer Service Analyst plays a key role in Reckitt’s effort to provide superior customer service to our Nordic customers. This will be done through ensuring daily excellence in our customer operations and cooperation with multiple departments within the organization to ensure excellent customer service and correct order-, invoice- & returns handling. The role will also be responsible for supporting strategic supply chain partnerships with selected customers, focus on supply chain and logistics collaboration for service and efficiency.

Join us as and put your thinking into action straight away:

• Be responsible for delivering business results from day one

• Work alongside some of our most successful people to gain new skills and get their support

• Take charge of your career and ensure it develops the way you want it to

Your responsibilities

• Responsible for the daily operation activities to ensure high levels of service to the customer - complete orders, on-time delivery, free of damages, and accurate transactions.

• Manage customer requests/questions timely and accurate and minimize number of credit notes.

• Lead and/or participate in customer facing projects aiming to improve the daily interaction with customers.

• Optimize customers’ inventory through collaboration, forecasting and exception management to nurture relationships with the customer, maintaining trust and partnership across the supply chain.

• Responsible for the resolution of issues arising from customers, Sales, and Supply regarding orders and order status, order cuts, and potential issues; resolves issues effectively and efficiently and ensures the coordination and communication of action plans.

• Internally coordinates with all necessary departments to ensure the delivery of optimal customer service.

• Strive for continuous improvement of processes and KPIs.

• Together with Customer Service Manager, develop and improve customer service strategies involving logistics trade terms and cost to serve customer models. Focus on reducing costs and/or improving efficiency.

The experience we're looking for

• Customer focused: You take pride in maintaining positive customer relationships and believe managing the customer expectations leads to better results. You have proven customer service skills and strong team working skills across functional teams.

• Supply Chain Professional: You have working experience in an international company, where Customer Relations Management is being used in a very customer and future oriented environment.

• Self-Starter: You take initiative, practice good judgment and can work independently. You are a problem solver with a high result orientation with a strong sense of urgency and achievement.

• Analytical: You can sift through data, extract insights and leverage those insights to solve the root cause of a problem. Intermediate skills with Excel are desirable.

• Strong communicator: You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business

• Fast paced: You thrive in a quick moving environment and are comfortable working within the grey space where steps aren’t clearly defined. You see the grey space as an opportunity for you to make an impact. Working with incomplete information doesn’t intimidate you and you are confident in making recommendations leveraging the information paired with your business knowledge. You are flexible and can easily adapt to new situations, you are comfortable with multitasking and can set priorities.

• College graduate: You have a Bachelor’s degree B.S. in Logistics, Supply Chain Management or a related business field

• Language skills: Fluency in English, Scandinavian Language is an advantage

If you have any questions, please contact us at careersDACHNordics@reckitt.com.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Segment: Counseling, Nutrition, Healthcare