Job Information
SAP Solution Support Engineer - Procurement / with French and / or German in Sofia, Bulgaria
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Job Description Overview
As part of the ISBN [Intelligent Spend & Business Network] team, the primary function of the Solution Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications.
The Solution Support Engineer delivers an exceptional customer experience by:
Using knowledge of SQL and Java to troubleshoot and resolve issues
Focusing on customer service, including frequent, high-quality communication
Duties and Responsibilities
Provide direct technical assistance with customers via Service Now [SNOW]
Provide support via Real-Time channels, such as phone and chat.
Own and manage concurrent cases in a ticketing system
Provide ongoing and timely communication to customers regarding the status of their issues
Troubleshoot customer issues to resolution
Create internal/external content for SAP Aribas User Community and internal knowledgebase
Collaborate with and develop strong working relationships with cross-functional, global teams
Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects
Provide on-call support during evenings and weekends as required by a rotational schedule
Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released
Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
All other duties as assigned
Skills
Be proficient in both English and an additional European language (French, German, Italian will be the biggest advantage.)
Experience with one or more of the following:
Handson experience on SQL
Reading Java and object-oriented programming
Troubleshooting and debugging common web-browser issues
Exceptional written and oral communication skills
Effectively handle difficult and challenging customer interactions
Proven ability to manage multiple tasks or projects with changing priorities
Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
Thrive in a fast-paced environment
Ability to work cross-culturally
Good to Have:
- Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions), Business Network for Procurement (formerly known as Ariba Network), CIG and supply chain.
Preferred Qualifications
Bachelors degree with 2 Years working experience in Support, Software Development, IT, or Quality Assurance
Experience working with Spend Management Solutions
Experience in a previous technical support or customer service role
Experience with SAP Products/other ERP applications
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com .
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is T2 USD.The actual amount to be offered to the successful candidateswill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms.A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 402853| Work Area: Customer Service and Support| Expected Travel: 0 - 10%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations: #LI-Hybrid