Job Information
TABLELAND SERVICES INC Career and Business Services Specialist in Somerset, Pennsylvania
ESSENTIAL FUNCTIONS:
1. Manage Incoming Communications:
- Answer and screen calls promptly and professionally
- Provide accurate information to callers and respond to inquiries
- Direct calls to appropriate staff or department
Cultivate a welcoming and positive environment in the Career Resources Area
2. Customer Reception
- Greet customers entering the PA CareerLink with warmth and professionalism
- Offer courteous and helpful customer services
- Guide customers to the appropriate partners for services based on intake form
- Inform customers about the daily orientation schedule
- Assists customers in the PA CareerLink Resources Center
Coordinate referral process with the community partners
3. Document Management
- Maintain necessary paperwork for the PA CareerLink, including filing documents
- Assists in data collection and generate reports
- Input data accurately into various databases or spreadsheets
Ensures timely handling, addressing, and dispatching of PA CareerLink surveys and other correspondences
4. Resource Center Assistance
- Familiarize yourself with available resources within the PA CareerLink Resource Center
Facilitate a smooth referral process with community partners, prioritizing customer needs
5. Business Services
- Assists with business services and business education
- Promote business initiatives
- Engage with local business to establish and strengthen partnerships
- Maintain and nurture existing relationships with employer clients
- Co-facilitate Business Services activities
- Help to organize and conduct industry tours with business partners to educate the future workforce about the local labor market and in-demand occupations
Monitor and report business services goals and outcomes on a quarterly basis • Prepare and submit reports to Business Services Coordinator for review
6. Additional Supportive Duties
- Maintains the daily staff schedule for PA CareerLink
- Verify, correct, and record information as directed by procedures
Organize and files paperwork appropriately
7. Adaptability and Continuous Improvement
- Identify opportunities for process improvement and implement best practices
- Adapt to evolving organizational needs and contribute to strategic planning for future growth
- Pursue opportunities for continued professional development
OTHER DUTIES:
- Gains an understanding of other agency programs to provide potential referrals
- Performs any other duties as requested for the general benefit of the agency
- Secure office at the end of each day and ensure all lights/machines are turned off
Maintain cleanliness of workstation
SUPERVISION RECEIVED:
Supervision is received from the PA CareerLink Site Administrator and/or the Tableland Community Services Director
QUALIFICATIONS EDUCATION
• High School Diploma or GED
EXPERIENCE AND/OR TRAINING
- Two years customer service experience preferred
Experience in an office environment preferred
ADDITIONAL JOB REQUIREMENTS
- Foster a positive, cohesive, and collaborative work culture
- Address and resolve day-to-day operational challenges promptly and efficiently
- Make informed decisions that align with organizational goals and values
- Communicate effectively with co-workers or customers
- Adapt to changes in work environment
- Utilize creativity and organizational skills
- Commitment to providing inclusive and accessible services to diverse clientele
- Ability to work effectively in a fast-paced, customer-oriented environment
Stay abreast of technological advancements and integrate relevant tools to enhance office efficiency