Job Information
Vail Resorts Dispatch Supervisor in South Lake Tahoe, California
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary:
Heavenly Mountain Resort is seeking a dedicated and detail-oriented individual to lead our Dispatch Department as a Supervisor. This role is pivotal in ensuring smooth daily operations, supporting the dispatch team, and contributing to the overall success of the resort. The ideal candidate is a team player who thrives in a dynamic, high-pressure environment, demonstrates strong leadership skills, and is willing to assist in various areas across the resort.
Job Responsibilities:
Team Management:
Lead and supervise a team of dispatchers, ensuring high levels of productivity and morale.
Create and manage team schedules to ensure adequate coverage and efficient operations.
Train and mentor team members, fostering a supportive and collaborative work environment.
Operational Duties:
Oversee the daily operations of the dispatch department, ensuring all tasks are completed accurately and on time.
Manage a high volume of calls efficiently while maintaining professionalism and accuracy.
Monitor and order necessary materials, maintaining an organized inventory.
Balance and manage the department’s checkbook and budgets, adhering to resort financial guidelines.
Attend meetings and provide updates on department performance, challenges, and needs.
Technical Proficiency:
Utilize dispatch software and systems effectively; must be computer savvy.
Maintain accurate digital records and logs; typing proficiency is required.
Exhibit strong multitasking abilities, especially under high-pressure situations.
Resort Support:
Collaborate with other departments and assist in various resort operations as needed.
Be willing to help with snow shoveling, parking lot management, and other tasks during high-demand periods.
Take full ownership of the dispatch department, setting standards for excellence and efficiency.
Job Qualifications:
Prior experience in a supervisory role, preferably in a dispatch or logistics environment.
Strong organizational and attention-to-detail skills.
Proficiency in managing budgets and financial records.
Ability to work well under pressure, adapt to changing priorities, and multitask effectively.
Excellent communication and interpersonal skills.
Proficiency in computer systems, dispatch software, and typing.
Willingness to perform physical tasks such as snow shoveling or parking lot assistance.
Schedule and Compensation:
Full-time, 40 hours per week.
11-month position with opportunities for renewal or growth within the resort.
Why Join Heavenly Mountain Resort?
At Heavenly, we believe in teamwork, dedication, and a passion for delivering exceptional guest experiences. As a Dispatch Supervisor, you’ll play a vital role in our operations while enjoying the perks of working in a world-class resort environment.
The expected pay range is $25 - $26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506622
Reference Date: 01/06/2025
Job Code Function: Roads and Parking