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Baylor Scott & White Health Supervisor Call Center Pipeline in Southlake, Texas

JOB SUMMARYThe Baylor Scott & White Health Supervisor Call Center is responsible for the development of team members, escalations, call queue, and the day-to-day operation of the calling floor. Our Supervisor Call Center ensures all Contact Center metrics are met and maintained by utilizing software to enhance development of direct reports. This position is responsible for assisting in the completion of performance management reviews and goals and is accountable for making sure each direct report is educated on the progression of their identified goals. In addition the Supervisor Call Center is accountable for capturing feedback on the success of the team and the queue support, and for communicating with Leadership to identify areas of improvement as well as reward and recognition.

KEY SUCCESS FACTORSThe ideal Supervisor Call Center candidate will have excellent interpersonal, verbal, written, and electronic communication skills. And have the ability to work in fast paced, ever changing environment. OTHER DETAILS- Location/Facility � Southlake, Texas

  • Specialty/Department/Practice � Family Medicine: Contact Center

  • Shift/Schedule � Full Time: Days; Standard Business Hours

  • Benefits � Our competitive benefits package includes Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1. Please note, benefits may vary based upon position type and/or level.

QUALIFICATIONS- High School Diploma/GED or equivalent experience required- 5+ Years' experience required

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.