Job Information
Confidential Field Service Technician in Spanaway, Washington
We are seeking a highly skilled and motivated Field Service Technician specializing in blueberry processing equipment to join our expanding team for seasonal support requirements. The successful candidate will provide critical support to our valued clientele by expertly installing, maintaining, and repairing our advanced blueberry processing lines, with a specific focus on automated sorting and packing systems. This position demands a strong technical foundation in blueberry handling, exceptional communication abilities, and an unwavering commitment to delivering superior customer service.
Position Responsibilities:
Installation and Commissioning:
- Execute the precise assembly and installation of new blueberry processing equipment at customer sites, ensuring optimal functionality and seamless integration with existing infrastructure.
- Meticulously connect and configure automation components for blueberry sorting and packing lines, encompassing sensor calibration and comprehensive system performance testing.
- Diligently complete and submit all requisite installation documentation with accuracy and timeliness.
Customer Training and Education:
- Deliver comprehensive training programs to customer personnel, focusing on the safe and efficient operation and maintenance of installed blueberry processing equipment, specifically sorting and packing systems.
- Conduct hands-on demonstrations and troubleshooting sessions to foster customer proficiency and confidence in operating blueberry handling equipment.
- Develop and maintain comprehensive training resources, including operational manuals and technical presentations, tailored to blueberry processing.
Preventative Maintenance and Optimization:
- Perform routine inspections and preventative maintenance on blueberry processing equipment to mitigate potential breakdowns and optimize operational performance.
- Execute meticulous cleaning and lubrication of machinery, replacement of worn components, and conduct diagnostic tests to proactively identify potential issues within blueberry processing lines.
- Maintain comprehensive and accurate records of all maintenance activities related to blueberry processing equipment.
Equipment Repair and Troubleshooting:
- Skillfully diagnose and repair malfunctions in blueberry processing equipment, encompassing automated sorting and packing systems.
- Effectively troubleshoot electrical, mechanical, and software issues to reinstate full functionality and minimize operational downtime in blueberry processing operations.
- Provide timely and effective solutions to address customer equipment challenges related to blueberry handling and processing.
Customer Support and Relationship Management:
- Serve as the primary point of contact for customers encountering equipment challenges with their blueberry processing lines.
- Respond promptly and professionally to customer inquiries and service requests concerning blueberry sorting and packing equipment.
- Consistently maintain a professional and courteous demeanor in all customer interactions.
Required Qualifications:
Proven Experience: A minimum of 12 months of verifiable experience working specifically with blueberry sorting and packing equipment within the food processing industry.
Technical Proficiency:
Demons