Job Information
Oshkosh Corporation IT Technical Support Specialist - 3rd Shift in United States
About Oshkosh Defense, an Oshkosh company
Oshkosh Defense stands behind those who dedicate their lives to protecting others. As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.
As the IT Technical Support Specialist, you will work on 3rd shift and will be responsible for supporting the enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.
YOUR IMPACT:
Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
Working on small projects and operational tasks
Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response
Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
Document user requests and actions in ServiceNow ticketing system.
Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
Contribute to helpdesk SOPs and training manuals for level I and II support.
Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
Other duties as assigned.
Regular attendance is required.
MINIMUM QUALIFICATIONS:
Two (2) or more years of experience in the field or in a related area.
Hardware, operating systems, ITSM, ITIL
Written and verbal communication skills, customer service, issue resolution, and problem solving
STANDOUT QUALIFICATIONS:
- Bachelors degree in Information Technology or related field.
WHY OSHKOSH?
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the 15k+ team members around the world who embody them.
We put people first. We do the right thing. We persevere. We are better together.
Pay Range:
$56,600.00 - $88,400.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.