Shire Jobs

Location: Spokane, Washington * Type: Contract * Job #7887 Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This Desktop Technical Customer Support position will provide next level support on advanced technical issues and coordinate and prioritize the Client Support functions with the management and technical leadership of other Information Technology (IT) organizations. The successful candidate will be an information technology generalist and the front line of support for IT systems and software that fields telephone calls, voicemails and emails from IT clients, resolves or refers IT issues, tracks issues using a central incident management application and may run various diagnostic programs for troubleshooting or monitoring purposes. This full-time position is located in Spokane, WA. Pay Rate: $32.3 - $39.95 Benefits: * Paid holidays: 11 * PTO: Starting at 10 days * Sick Leave: Up to 56 hours per year (prorated based on start date) * EAP: Employee Assistance Program * Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%) * Other benefits include the following: Calm App, Access Perks Responsibilities: * Field telephone calls, voicemails and emails from IT clients. * Troubleshoot calls/tickets assigned from the IT Service Desk and start the resolution process, bringing in other subject matter experts as required. * Track issues using a central incident management application. * Enter IT problem descriptions and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group. * Configure Microsoft Office applications and resolve usability issues. Includes troubleshooting Microsoft Outlook clients connecting to multiple Microsoft Exchange Servers and network file shares/printers. Resolve end-user functionality questions with Outlook, Word, Excel, Visio, and PowerPoint. * Troubleshoot and resolve hardware system level problems as they occur, taking a proactive approach to resolve issues before they become major problems. * Configure new desktops, software upgrades, and provide problem solving for hardware, operating systems and security permission issues. Troubleshoot desktop problems both locally and remotely in a multi-domain, secure Active Directory environment. * Verify functionality of enterprise business applications such as the PeopleSoft suite by configuring OS settings and troubleshooting connectivity issues. * Troubleshoot and repair Desktop/Laptop and thin client hardware. * Run diagnostic programs for troubleshooting or monitoring purposes. * With oversight and approval from the Manager, serve as escalation point of contact within the Field IT Support team for Desktop/Laptop and thin client hardware. * Ability to resolve technical issues or escalate in a timely, professional manner. * Support and troubleshoot video-teleconferencing setup and resolve teleconferencing network issues. * Support Citrix XenApp / Application virtualization, to include troubleshooting client connectivity issues, troubleshooting client performance issues and troubleshooting client printing issues. * Work remotely with subject matter experts (SME's) to resolve complex desktop or network issues. * Manage hardware assets and track via asset management application(s), verifying IT inventories are accurate. * Support peripheral devices (Printers, Smartphones, Scanners etc.). * Understand the IT working environment sufficiently to explain technical To view the full job description,