Job Information
Heartland Bank and Trust Company Retail Supervisor 2017 in Spring Valley, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12189850
Position Summary
At Heartland Bank, Retail team members are essential to our success. We are committed to providing excellent customer experiences and have a passion for building relationships. Heartland Bank supports career growth opportunities and a healthy work life balance. As a member of our team, you will feel respected, valued, and have an opportunity to contribute to the companys success.\ \ The Retail Supervisor is a frontline leadership position with a growth opportunity to management. This position serves as a role model and mentor, ensuring optimal customer experiences, efficient operations, and support of bank initiatives within the branch.
Essential Job Functions include but are not limited to:
- Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
- Guide retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.
- Coordinate and perform retail duties as needed including customer transactions, opening and servicing deposit accounts, and consumer lending.
- Demonstrate and share advanced knowledge of branch operations, bank products and services.
- Schedule retail team to maintain optimal coverage and standards of service.
- Perform essential activities to meet established goals.
- Exercises independent judgement and proactively seeks solutions.
Core Essential Job Requirements
- All employees must be able to interact in a friendly and courteous manner with customers and coworkers in order to foster a positive environment of mutual trust and respect.
- Maintain confidentiality of all customer and employee information
- Demonstrate attention to detail and produce accurate, high-quality work
- Produce an amount of work that meets or exceeds job expectations
- Fully utilize systems, tools, training and resources provided to maximize potential
- Accept feedback and redirection politely and professionally
- Assist other departments as needed
- Demonstrate regular attendance and punctuality
- Positively represent and promote the Company within the community
- Make calls on customers and non-customers to develop new business and to enhance relationships with existing customers
- Participate in various professional associations (exempt-employees) and community activities to support the Company\'s mission and vision and to further personal development
Other Job Requirements
- Participate in various retail and bank projects as necessary.
Education and Experience Requirements
- Associate\'s Degree preferred or equivalent combination of education and experience
- 2+ experience in Banking, Sales/Marketing, Retail, Sales Associatepreferred or equivalent combination of education and experience
- Must comply with all requirements of the SAFE Act and obtain a Unique Identifier from the NMLS
Physical Requirements
- Regularly:Standing,Talking,Hearing,Feeling/Touching, andVision - close, peripheral, depth, ability to adjust focus
- Frequently:Walking
- Occasionally:Sitting,Climbing and/or balancing,Reaching - with arms and hands, andStooping, kneeling, crouching, and/or crawling
Heartland Bank and Trust Company is an Equal Opportunity Employer, including disability/vets.