Job Information
American Battery Solutions, Inc. Help Desk Technician in Springboro, Ohio
American Battery Solutions has a full-time opening for a Help Desk Technician in Springboro, Ohio. Job Summary The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues. Responsibilities * Provide first-line technical support via phone, email, or in-person to end-users. * Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices. * Install, configure, and maintain operating systems and software applications. * Assist with account provisioning and password resets. * Assist in the setup and maintenance of IT equipment and infrastructure. * Collaborate with senior technicians to escalate and resolve complex technical issues. * Document and track support requests in our ticketing system. * Ensure a high level of customer satisfaction through effective communication and issue resolution. * Stay up-to-date with the latest technology trends and industry best practices. * Adhere to federal and state regulations. * Adhere to all company policies, processes, and procedures. * Performs other duties as requested, directed, or assigned. * Predictable and reliable attendance. Position Qualifications * Associates degree in an Information Technology discipline or related field of study or equivalent experience. * Minimum one (1) year experience in IT help desk or support level function. * Relevant IT certifications (CompTIA A+, Network+, or similar) preferred. * Proficient understanding of computer hardware and software. * Experience with Windows and macOS operating systems. * Familiarity with Microsoft Office Suite and cloud-based productivity tools. * Strong problem-solving skills and attention to detail. * Excellent communication and customer service skills. * Previous help desk or customer support experience. * Eagerness to learn and a passion for technology. * A strong desire to build a career in IT support. Key Competencies * Focuses on Quality: Drives work results with a quality focus on actions and results. * Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeking input from others, and identifies connections and/or root causes of problems. * Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results. * Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition. * Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace. * Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before. * Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives. * Communications: Exchanges thoughts, feelings, and information effectively. Physical Requirements / Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI2NTg5LjEwNTA4QGFtZXJpY2FuYmF0dGVyeWNvbXAuYXBsaXRyYWsuY29t