Shire Jobs

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4309002 Job Details:

Hours of this position are Monday Thru Friday 8am to 5 pm with rotating Saturdays.

SUMMARY:

The Claims Call Center Specialist will manage and resolve product-related overages, shortages, and damages (OS&D)This can also include other transportation related rejection by our customers. Our team will address these issues by answering calls and making timely evaluation and disposition decisions. This role involves close collaboration with various teams, including Transportation Operations, FSQA, Plant Operations and Shipping and other business units, to determine the most effective product dispositions. The coordinator will collaborate with multiple departments-such as Sales, Warehousing, Product Movement, Deductions, and Inventory Control -to understand business impacts, gather relevant facts, and determine immediate disposition strategies. Additionally, the Coordinator will be responsible for documenting and maintaining an active worklist in various transportation systems.

REQUIREMENTS

Education:

• High school diploma or equivalent required.
• Candidate with and/or currently pursuing a BA degree is a plus.

Experience:

• Minimum of 3 years of office clerical experience required.
• Prior experience in a call center environment is highly valuable, particularly in handling OS&D claims or customer service.
• Experience in data collection and analysis is advantageous.

Communication Skills:

• Strong written and verbal communication skills are essential.
• Professional phone skills for interacting with both internal company contacts and external vendors and customers.
• Excellent negotiation skills to effectively manage and resolve third-party OS&D claims.
• Ability to convey complex information clearly and concisely to various stakeholders.
• Skilled in managing conflict and addressing concerns diplomatically.
• Proficient in crafting detailed and accurate reports and documentation.
• Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.

Computer Skills:

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with High Radius system.
• Proficiency in navigating and interpreting Power BI reports.
• Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and DB2 Sessions.
• Experience working with call center technology and answering systems, including software such as Five9.

Special Skills:

• Motivated self-starter with a strong desire to learn and grow.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and the ability to manage time effectively.
• Strong multitasking abilities and interpersonal skills.
• Confident in making fact-based decisions through critical thinking and standing by those decisions.
• Proven ability to analyze information, evaluate options, and implement solutions effectively.
• Self-reliant with the capability to self-audit for any errors or discrepancies in work to ensure accuracy and quality.
• Highly organized with the ability to thrive in a high-volume, fast-paced role.
• Consistently focused on timely execution and quick decision-making.

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religio , age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.