Job Information
Apex Systems, Inc. Desktop Support Technician II US - 2057500 in Springdale, Ohio
Job#: 2057500
Job Description:
Apex Systems is looking for a Desktop Support Technician to support one of our largest telecommunications clients in Springdale, OH. Position: Desktop Support Technician Location: Springdale, OH Terms: 6 month Contract to Hire Pay Rate: $22-25/hr What You'll Do:
- Deliver exceptional customer service.
- Interact with and service clients experiencing technical problems.
- Diagnose and fix a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
- Provide helpful and understanding support.
- Customize the customer experience for every individual.
- Determine the most cost-effective repair to minimize customer downtime.
- Prepare reports for analysis of product failure trends and service issues.
Who You'll Work With:
- Support customers and proactively identify their needs.
- Create the ideal customer experience.
- Educate customers to solve technology problems.
- Be the face of the operation and the go-to for customer needs.
Who You Are:Experienced:
- 2-5 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience.
- A+ Certification (or able to obtain within first 6 weeks of employment).
- Solid experience and understanding of IT services and products.
- Enthusiastic about technology and willing to learn and stay on the cutting edg
Personable:
- Relatable and responsible when interacting with all customers.
- Consultative approach to solving issues.
- Able to transform technical IT solutions lingo into terms everyone understands.
- Impeccable follow-through to customer satisfaction.
- Will attempt to connect with anyone you meet, no matter how difficult.
Go-Getter:
Insatiable desire for knowledge, independence, and success.
Not intimidated by problems you've never seen before.
Hungry to work hard and grow your career.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EE