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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12388974 Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

As part of a \$125M+ manufacturer of fluid management solutions & technology for the medical industry, the Account manager II is responsible for growing sales and market share for the assigned accounts and territory while providing a strategic approach to developing customer relationships. This individual will work closely with cross-functional departments, such as Engineering, Operations, Marketing, Quality and Customer Service to accomplish their goals and objectives.

Essential Job Duties and Responsibilities

• Sales growth - Meets monthly, quarterly, and annual assigned sales quotas for revenue growth and strategic objectives in assigned territory or assigned accounts.
• Maps out Key Account organization and develops relationships with key decision makers to understand what is required to add value, win new business, and exceed expectations. Leads Nordson Medical\'s strategic objectives and account planning process for Key accounts to include revenue targets and performance objectives.
• Is strong customer advocate and informs and educates Nordson Medical business units with what is required to win new business.
• Work closely with the North America Sales Manager and Product team implementing strategic projects that focus on profitable growth of the business to include price adjustments, new product implementation, and contractual negotiations.
• Increase sales volume for assigned products and markets assuring consistency with the businesses marketing strategies, goals, and targets.
• Identify and develop customers for existing products to profitably increase sales to meet and exceed business growth targets.
• Utilize technical expertise in products, processes, and applications to accelerate qualification of existing and new products at potential customers.
• Identify, analyze, and provide timely and accurate market information, such as pricing dynamics, competitive situation, and market evolution.
• Maintain excellent up-to-date record system for accounts, products, and distributors to have continuity of strategy on file.
• To ensure success, you should possess extensive sales experience in a related industry and the ability to generate business leads.
• You will need to identify new business leads and contact prospective strategic clients to promote reliability products and services.
• A successful candidate must be skilled in establishing efficient communication channels and liaising between strategic clients and internal departments.
• To build the business, you will handle current and potential customer queries and develop innovative solutions for complex problems.
• Communicates Nordson Medical\'s value proposition for both products and service and is a trusted advisor to the customer.
• Leads communication efforts between Accounts and Nordson Medical business units, establishing recurring calls, business reviews, and visits.
• Proactively assesses, clarifies, and validates customer/prospective customer needs on an on-going basis.
• Coordinates the involvement of company personnel, including support, service, and management resources, to meet acco nt performance objectives and customer/prospect expectations.
• Provides customer feedback for product development representing the voice of the customer as needed.
• Attends state, regional, and national trade shows as appropriate.
• Performs other related duties as assigned.

Account Management

• Relationship-building with key stakeholders throughout the account lifecycle.
• Serve as the single point of contact for all things Nordson Medical.
• Serve as the escalation point and manager of support and service escalations.
• Ability to network across an organization; establish relationships with key decision makers.
• Provide reporting to cross-functional areas and senior management
• Provide periodic health checks and business reviews to key customer stakeholders; review metrics, articulating areas of strength, and developing programs for improvement and/or remediation opportunities.

Accountabilities and Performance Measures

• Achieves assigned sales quota.
• Meets and maintains company expectations for average sales pricing and profitability.
• Completes customer/prospect account plans that meet company standard.
• Maintains high customer satisfaction ratings that meet company standards.

Education and Exp