Job Information
Illinois Department of Innovation & Technology Computer Support Analyst (INFORMATION SYSTEMS ANALYST I, OPT C) (La Salle) in Springfield, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12189750
Essential Functions
- Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT)
- Performs difficult and complex system services functions to support assigned agencies
- Serves as a project coordinator on standard projects including small to medium sized EUC hardware/software installations and deployments
- Meets with users to determine user needs and objectives
- Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met
- Provides group or individual assistance and training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals
- Keeps abreast of new developments in the Information Technology field
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above