Job Information
Illinois Department of Innovation & Technology IT Service Desk Center - Unit D Supervisor (PUBLIC SERVICE ADMINISTRATOR, OPT. 3) in Springfield, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12336119
This position will serve as the IT Service Desk Center Unit D Supervisor providing leadership and management oversight to unit staff for assigned areas that provides maintenance service and support of DoIT managed voice, video, data, and wireless services. This position will manage staff and provide direction in the tracking and resolution of service requests and incidents involving MS Office Suite, anti-virus software and enterprise standard desktop operating systems. In this role you will participate in the development, review, negotiation, and approval of contracts for service and equipment, supports vendor due diligences, vendor development, and performance management.The ideal candidate must be able to multi-task and prioritize work to meet required deadlines
Essential Functions
- Under general supervision, serves as the IT Service Desk Center Unit D Supervisor for the Department of Innovation & Technology (DoIT).
- Serves as working supervisor.
- Manages staff and provides direction in the tracking and resolution of service requests and incidents involving MS Office Suite, anti-virus software and enterprise standard desktop operating systems.
- Participates in the development, review, negotiation, and approval of contracts for service and equipment, supports vendor due diligences, vendor development, and performance management.
- Performs other duties as required which are reasonably within the scope of the duties and responsibilities enumerated above
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