Job Information
CACI International Cloud Operations and Customer Support Engineer, Junior in Springfield, Virginia
Cloud Operations and Customer Support Engineer, Junior
Job Category: Engineering
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
CACI is seeking a Cloud Operations and Customer Support Engineer (Junior) to support our intelligence customer in Springfield, VA/Arnold, MO. As a team, we will be responsible for developing and maintaining agency wide Platform as a Service (PaaS) capabilities deployed across multiple security domains utilizing Agile scrum methodologies. Tailoring cutting-edge solutions to unique requirements clients of our, we will support multiple tenants deploy a myriad of application stacks and data services. Be a part of something greater than yourself and make a lasting impact at CACI.
HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER WILL MAKE AN IMPACT
Job Description:
In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.
Key Responsibilities:
Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
Respond to and resolve customer issues, providing top-tier technical support and customer service.
Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
Develop and maintain comprehensive documentation for application support procedures.
What You'll Need to Succeed:
Education and Experience:
Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
2+ years of experience in IT, with a strong focus on cloud operations and customer support.
Required Skills:
Proficiency with AWS cloud services and infrastructure management.
Exceptional troubleshooting and problem-solving skills.
Experience in providing customer-focused technical support.
Knowledge of Linux distributions (e.g., RedHat, CentOS).
Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
Excellent communication and collaboration abilities.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$89,500-$188,000