Job Information
Kohler Co. Supervisor - Hams Hame Pub & Grill in St. Andrews, United Kingdom
About Us
The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.
We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access.
Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.
A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability
About the Role
A rare and exciting opportunity has arisen for an experienced supervisor for our popular Pub, Hams Hame!
Hams Hame is nestled beneath the iconic Hamilton Grand building, next to the 18th green of the world’s most famous golf course.
Hams Hame Pub & Grill is a fabulous venue offering outstanding Scottish cuisine that showcases the best ingredients in an informal setting, where you can also watch sport on TV. Hams Hame is also the perfect place to stop and sample the heart-warming selection of teas, coffees and hot chocolate - perfect for a pre-match warmer or after a blast on West Sands Beach!
This is an amazing opportunity for the right candidate who has bar or restaurant experience.
Main Duties and Responsibilities
Delivering exceptional customer service to all customers
Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
Ensure the cleanliness of the outlet, before, during and after service by ensuring they are in accordance with the standards of practice.
Have a full understanding of the composition of all dishes on menu, as per specifications.
Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards.
Be present at regular departmental training sessions, pre-service meetings and operational meetings.
Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures.
About You
Excellent interpersonal and communication skills who will remain calm, efficient, and reliable.
Someone who will look after customers needs ensuring they have a memorable visit.
A passion to grow sales by making sound decision.
Experience working in a pub or restaurant.
You will be a Personal License Holder.
Salary
This is an exciting permanent full-time opportunity, working 5 days out of 7 on a flexible shift pattern. Our shift patterns include early mid and late shifts. A salary of £28,108.08 is offered along with gratuities, and a vast range of associate benefits.