Job Information
Veralto Customer Experience Advisor in St. Ives, United Kingdom
Are you…
Interested in working for an international and diverse company?
Interested in working for a company that is dedicated to sustainability?
Interested in developing your career in a leading manufacturing, printing, and coding industry?
If so, read on!
Linx Printing Technologies (https://www.linxglobal.com/en/about-linx/) , are a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
The Customer Experience Advisor will be responsible for Interacting with internal and external customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. Will be providing quotes, processing sales orders, documenting customer complaints, and responding to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support. The Customer Experience Advisor role will be Hybrid and located at Linx House, St Ives when working in the office.
In this role, a typical day will look like:
Planning and co-ordinating all UK order Admin for fluid, printers & spare parts
Responding to all customer order interactions
Complaint resolution to high standard
Managing customer data.
Driving continuous improvement.
The essential requirements for the job include:
Experience in Customer Service in fast paced environments.
Able to identify and address customer concerns or issues.
Experience using CRM systems; ideally salesforce or similar.
Ability to listen actively and communicate clear and effectively.
Being flexible and able to handle various situations and internal/external requests.
At Linx (https://www.linxglobal.com/en-gb/about-linx/careers/) , a Veralto Company (https://www.veralto.com/who-we-are/) , we grow talent; we give you the opportunity to develop your career based on your strengths. Linx is a career destination for engaged passionate and talented people who are driven to seek innovation, growth, and opportunity.
Linx is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
Our offer
You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.
You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.