Job Information
MetLife Account Management Consultant in St Louis, Missouri
Key Responsibilities
Directly aligned with a Senior Account Executive and maintain overall responsibility for the designated sales partner book of business
Facilitate weekly work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met
Acting as a liaison between customer, broker, and internal teams to initiate and execute action plans for customer resolution
Serve as the initial point of contact for assigned brokers with regard to service-related escalations and work internally to resolve
Lead resolution of complex or persistent situations where escalation or unique solutions are required
Request and analyze reports related to customer plan experience as well as broker commissions
Organize and attend various customer and broker-facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed
Actively participate in finalist meetings for prospective customers and stewardship meetings for existing customers
Ensure proper licensing, appointment and commission paperwork is in good order for writing agents
Demonstrate strong customer-specific product knowledge and provide consultative assistance on issues related to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
Actively participate in the implementation process to ensure a smooth onboarding experience for new and existing customers
Track customer renewal statuses and margin position, negotiate rates, work with underwriting to request alternate plan designs as necessary, and notify internal partners of plan design changes to initiate the amendment process
Build and maintain long-term trusted relationships with customers to support retention and growth of the accounts
Mentor newly hired associates and assist with process training
Perform other duties as assigned or required
Essential Business Experience and Technical Skills
Required:
5-7+ years of account management or similar experience
Tenacious problem solver
Ability to thrive in a fast-paced environment with competing priorities
Excellent presentation skills, oral and written communication skills with clients and internally
Highly motivated, agile, and able to operate effectively within a team and as an individual
Outstanding organization skills with extreme attention to detail
Strong focus on customer satisfaction and obtaining results
Proficient in PowerPoint and MS Excel
State Life, Accident and Health license or the ability to obtain within 90 days of date of hire
High School diploma
Preferred:* Bachelor’s degree
Group benefit experience and strong insurance product knowledge and underwriting skills
5+ years related customer service experience
Direct customer-facing experience
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.