Shire Jobs

Equifax is looking for a dynamic Client Service Support Analyst to join our growing team! This person will partner with the Account Executive organization to assist with client issue resolution, account analysis, client reporting, and client service optimization. This person will engage with both internal and external resources in an effort to free up the Account Executive to focus on strengthening client partnership and growing revenue. The position requires high output, strong analytical ability, good relationship building skills, and extensive internal business process knowledge.

This is a hybrid position based out of our St. Louis office.

What You'll Do

• Quarterly Business Reviews (scheduled and custom reporting)- Compile service specific reporting to provide performance metrics for all direct client accounts. Ensure that reporting is accurate and delivered in a timely manner.
• Client Inquiries- Address various client inquiries around all solutions and will engage internal resources as necessary.
• OMA/POA Assistance- Work with Unemployment resources to initiate the regeneration process and continue (when applicable) to follow up on OMA/POA requests to ensure movement/signature.
• Account Updates- Assist Account Executive with account structure changes and updates.
• Issue Resolution- Facilitate issue resolution across Workforce Solutions products and services in conjunction with internal and external partners.

What Experience You'll Need

• High school degree or equivalent
• 2 years account management exposure, sales support, or client administration experience
• At least a year of experience with various programs like Salesforce, Google Suite, and Microsoft Suite

What Could Set You Apart

• Bachelor's Degree preferred, preferably in business or related field, or equivalent work experience

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity