Job Information
TEKsystems Mechanical Vehicle Warranty Claims Rep in St. Louis, Missouri
Description:
Fonw hiring for Remote Mechanical Claims Specialists to join our growing customer contact team. As a Mechanical Claims Specialist, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center.
Responsibilities:
You will be part of a team that reviews, investigates, and authorizes minor mechanical claims based on a wide range of established contract guidelines
You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims
You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents
You will be using tools such as AllData, Mitchell, and other Labor Guides to obtain labor times for specific minor mechanical repairs
Key Responsibilities:
• Work independently
• Review and understand existing warranty contracts and terms
• Provide warranty support to all channel partners, consumers, and internal customers
• Vet and process Warranty claims against warranty contracts in a timely manner
• Record detailed records of all RMA’s processed into the SalesForce CRM
• Execute rational judgment on when to escalate questions and concerns to team members
• Collaborate with Customer Service, Engineering, Field service, Product Management, Quality, or Tech Support as needed
• Correspond with Returns receiving team on associated Warranty claim
Schedule:
M-F - open from 7:00a - 8:00p CST
candidate needs to be available for an 8 hours shift between these times
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.