Job Information
Sherman Associates, Inc. Host / Hostess - The Hotel Zamora in St. Pete Beach, Florida
Job Descriptions:
The Hotel Zamora is a luxury boutique hotel that boasts Mediterranean-inspired architecture, stunning views of the Intracoastal Waterway, and top-notch amenities. The Hotel Zamora is also home to Castile Restaurant, that serves dishes inspired by the flavors of the world’s most exciting coastal seaports, highlighting products from surrounding farms and fishing areas. Besides relaxing in the beautifully appointed guest rooms, we invite guests to relax, rejuvenate, escape everyday life, and experience intuitive service in our Rooftop Lounge, Pool, and Meeting/Banquet space. If you’re someone who is excited to deliver meaningful guest experiences and are passionate about hospitality, we encourage you to explore your next career opportunity at The Hotel Zamora.
The Host / Hostess plays a major role in the hotel’s Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner
Essential Functions
Greets and seats guests, presents menus to guests, informs them of any specials
Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations
Runs the floor plan board
Observes tables and keeps track of clean, dirty and occupied tables
Takes guest information and quotes wait times to guests accurately when tables are not immediately available
Cleans, organizes and stocks menus at host area
Answers phone and answers questions concerning the menu and restaurant
Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience
Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant
Quickly clears and resets tables
Maintains restaurant, bar, and restroom space cleanliness restrooms throughout shift
Sweeps foyer and front entrance area frequently
Fills to-go orders, if applicable
Knows when to escalate situations for management intervention
Completes other tasks and duties as assigned based on business needs
Required Experience:
Minimum Requirements
Previous hotel/hospitality or related service industry experience is strongly preferred
Ability to communicate effectively and follow directions in a multilingual environment
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
Keyword: Host / Hostess - The Hotel Zamora
From: Sherman Associates