Shire Jobs

The Receptionist (Back-up/Floater) role is often the first person our constituents (clients, students, parents, vendors) speak with, both in-person as well as over the phone. This position has great responsibility in providing constituents with a positive and productive impression of Scholarship America. This position will serve in a casual, backup capacity to assist team with scheduling gaps. ESSENTIAL JOB FUNCTIONS: Timely and efficiently answer all incoming calls and route them to the appropriate individuals using a switchboard phone system Transfer voicemail messages left at switchboard to the proper extension within the organization Greet and welcome visitors and vendors and follow the organization's building access policy Provide general information about the organization to callers and direct them to the company website as necessary Keep reception area presentable at all times Document general feedback to ensure proper escalation and follow up to the appropriate stakeholder or contact Conduct general administrative tasks, when time allows including photocopying, scanning, and collating of documents Establishes, maintains, processes and/or updates files, records, and/or other documents Open and sort mail Serves as the back-up to the Mailroom as needed: Prepare outgoing mail for delivery to Post Office Prepare outgoing UPS/Federal Express packages for pickup Assist in project mailings Make deliveries to Post Office as necessary REQUIRED SKILLS AND EXPERIENCE: Regular & timely attendance to support business and client needs when agree to scheduling requests Strong customer service orientation and interpersonal skills where ability has been demonstrated to work efficiently, effectively and cooperatively with other people Highly organized, strong attention to detail in order to produce the highest quality work, including follow up and follow through Ability to communicate, listen to and understand information and ideas presented Ability to analyze information and evaluating results to choose the best solution and solve problems Strong command of the English language, with the ability to communicate both verbally and in writing, including grammar, spelling and punctuation Proficiency using the MS Office Suite primarily Outlook, Word, and Excel PREFERRED SKILLS AND EXPERIENCE: One to three years related experience Two year degree in business or related field of study Experience using a phone call transferring system Pay range - Hourly: $12.78 - $16.00 - $19.23 This is the pay range for our staff in this position, from entry to fully independent and proficient in the role utilizing our propriety systems and processes. The candidate selected for this position will be offered a wage applicable to their background and skill set as aligned to our business. This will result in an initial offer between $12.78 - $15.00 an hour for this position. At Scholarship America, our team members are motivated by our core values: Student Impact, Teamwork, Inclusion and Curiosity. Our vision is to empower an America where those with the most need have the opportunity to thrive through equitable pathways to education and training, and we are seeking fantastic team members to make that happen. Scholarship America is committed to our team's work/life balance, and our strong learning and development culture supports knowledge growth and professional development for all employees across foundational and job-specific skills. This position offers participation in our 403(b) retirement fund with a 3% company match and schedule flexibility with other staff for shared schedule coverage with paid sick time. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We Have One Passion. Every Student. EOE. Veterans/Disabled