Job Information
Parker Hannifin Corporation Customer Support Representative in Stevenage, United Kingdom
Customer Support Representative
Location : Stevenage, HERTS, United Kingdom
Job Type : Regular
Posted : Sep 2, 2024
Job ID : 51438
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Job Description
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We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft.
Joining our team means, you are helping to deliver our purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow. A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company’s goal of solving the world’s greatest engineering challenges.
We have succeeded in employing the top talent in the industry by focusing our hiring efforts on the individual, not the job description. If you are an inquisitive thinker with great ideas and a desire to succeed, we will find the perfect spot for you on our team.
Summary
The Customer Service Representative is the first point of contact for many of Parker Meggitt’s customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilising the Parker Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions. The position will report into the Manager, Customer Accounts for a specified product group
Responsibilities
The CSR is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
Maintain working knowledge of all applicable export/import regulations, providing updates to management regarding current and pending compliance regulations initiatives and legislation that may affect company business, ensuring various reports with government agencies are kept up to date as required by regulations.
Review and act upon applicable legislation ensuring they are up to date latest revisions.
Complete the license log.
Assist with internal or external audits and assessments as directed by Trade Compliance Management.
Participates in the creation of reports or records.
Raising quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; the CSR will serve as the primary point of contact by customers’ buyers and supply chain personnel.
Coordinate site visits to Parker Meggitt’s facilities and set-up customer meetings as required.
Refer any pricing queries to the Senior Representatives and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Parker Meggitt is judged.
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
Use SAP (or equivalent ERP system) product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
Qualifications
Background in working for an engineering manufacturing company preferred.
Knowledge of Microsoft Office (Excel, Word etc.) and an understanding of SAP.
Excellent planning and organisational skills.
Knowledge of Import/Export Trade Compliance procedures, such as the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), Office of Foreign Assets Control (OFAC), Nuclear Regulatory Commission (NRC), and US Customs and Border Protection Regulations
The interactive skills required to understand and communicate effectively with internal and external customers are also needed in the position.
Excellent communication skills.
What we offer
Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth and well-being in mind to help our employees balance a successful career. Our competitive package will include:
Early finish on Fridays.
Career progression opportunities.
Buy & sell holiday.
Company shares scheme.
Pension up to 10% company contribution.
Employee Assistance Program for Health & Wellbeing.
Employee Perkz – offering our employees discounts on a huge variety of goods and services.
Income Protection.
Employee Resource Groups.
Volunteering day off.
Parker Meggitt is an equal opportunity employer, and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business and that building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.