Job Information
Oklahoma State University Administrative Support Specialist I in Stillwater, Oklahoma
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This position is responsible for providing high quality front-line customer service to students, faculty, staff, and other guests who visit or contact the Office of the Registrar. Maintain a friendly and helpful demeanor at all times, even during periods of peak volume. Take the initiative to assure customers are always served quickly and accurately. Stay informed about the total operations of the Office of the Registrar as well as general information about OSU. Requires an excellent customer service attitude, and an ability to work and participate in a team environment. Back-up the Academic Records and Administrative Services teams as needed during intermittent periods of inactivity at the customer service desk.
\ Specific: Responsibilities include assisting customers with Banner web services, processing special enrollment requests (ex: drop/add, cancellations, re-instatements, pass/no pass enrollment, excessive hours petitions, etc.), completing paper forms, fulfilling certification requests, fulfilling transcript requests, assisting with VA eligibility forms, fee adjustments, withdrawals, diploma requests, graduation status, course auditing, changes to personal information, Buckley flag maintenance, enrollment holds, closed matriculations, Banner PIN requests, and miscellaneous questions about the University. Transfer detail data requests and processing to the Academic Records or other team as appropriate. Back-up the Academic Records and Administrative Services teams as needed during intermittent periods of inactivity at the customer service desk.
\ Standard Performance Requirements: Actively endorse and support OSUs mission and work toward fulfillment of vision and goals; exemplify in performance and behaviors OSUs values and excellence, integrity, service, intellectual freedom, diversity, and stewardship of resources. Take advantage of professional development and training opportunities to maximize productivity and effectiveness. Maintain safe, clean, and pleasant work area by eliminating clutter and complying with rules and procedures. Consistently portray a professional image in personal appearance, dress, and communications. Maintain confidences and protect security of operations by keeping information confidential and equipment/facilities secure. Maintain and promote a positive work environment by behaving and communicating in a manner that is respectful of students, co- workers, supervisors, customers, and clients. Actively identify and aggressively report all issues to supervisor using approved issue resolution procedures. Any omission or misrepresentation of reporting known issues will be considered substandard performance.