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Steamboat Ski & Resort Corp. The North Face Supervisor in Stratton Mountain, Vermont



At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.


Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks for our year round team members including:

  • Stratton season pass for all employees

  • Free season pass for dependents - this includes spouse & children under 26 years old

  • Alterra Mountain Pass - good for lift access & discounts at all Alterra owned resorts – dependents too!

  • Unlimited introduction letters for 50% off day tickets at IKON partner resorts

  • Discounted golf or fitness center memberships

  • Retail and Food and Beverage discounts

  • 12 - $25 lift tickets for your friend & family guests

  • Onsite medical clinic

  • 401(k) with company match

  • Generous PTO plan to facilitate a work/life balance

  • Paid Parental Leave

  • Medical, Dental, Vision & Life Insurance


. This is a full time, year round position that is benefit eligible, and has a 6 week layoff in the spring.


  • Hire staff and ensure that they have all the right tools to do their jobs on a weekly basis

  • Communicate clearly with staff and other members of the retail team

  • Hold weekly staff meetings. Continually strive to improve employee training.

  • Guide and discipline with empathy and fairness. Perform staff evaluation within given time frames

  • Uphold Stratton's company values, goals and objectives. Support project Ursa.

  • Be accountable for all security issues involving cash handling, theft, liability and premises.

  • Instill good safety practices in staff

  • Work with group manager in preparing operating and capital budgets, including labor and OTB's and in completing monthly variance reports.

  • Responsible for retail inventory, counts, reconciliation, store transfers, theft procedures and warranty returns.

  • Develop merchandising plan with buyer and group manager. Maintain merchandising plan for the entire store.

  • Develop staff/customer focus group on products. Canvas customer/gather customer opinions on the current products and what they would like to have access to purchase.

  • Continue to build and maintain the image of Stratton retail with fellow employees and resort guests.

  • Participate in all retail/rental and corporate training programs

  • Develop relationships with our valued guests.

  • Strengthen and maintain a strong working relationship with the staff and vendor customer service.

  • Previous retail experience

Qualifications, Knowledge, Skill and Ability Requirements;

  • Age minimum 18

  • Capable of working & excelling in a challenging & competitive environment

  • Open minded

  • Computer literate

  • Strong communication and organizational skills, detail oriented

  • Strong people skills, a team player


This position may be required to work evenings, weekends and holidays.

  • Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.

  • Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.

  • Must be able to lift up to 50 on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

  • Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.

  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

  • Requires manual dexterity to use and operate all necessary equipment and products.

  • Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

An Equal Opportunity Employer