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Lithia & Driveway Customer Relations Representative in Suburban Chevrolet Cadillac (Ann Arbor), United States

Dealership:L0399 Suburban Chevrolet Cadillac of Ann Arbor

Suburban Chevrolet Cadillac of Ann Arbor is now searching for a Customer Relations Representative to join our Dynamic Team of Professionals!

Do you want more than a job, but a CAREER? If you are a people person with great communication skills, come work for the #1, largest dealership group in the country!

Suburban Chevrolet Cadillac of Ann Arbor, part of the Lithia & Driveway family of 400+ dealerships is now searching for a high-energy, friendly professional to fill this full-time Customer Relations Representative position. Our ideal candidate will be responsible for providing the highest level of customer service by interacting with clientele to respond to their inquiries, concerns, process their requests, and resolve their complaints.

* Must have great communication skills with exceptional follow-up.

*Candidate must be available to work evenings and Saturdays at the dealership.

*Hard work is encouraged, rewarded, and recognized.

We believe that those who embody our core values and consistently perform at a high level should be given opportunities to lead and advance in their careers.

Responsibilities:

Our Customer Relations Representative perform the following duties:

  • Receive inbound phone inquiries

  • Perform follow up activities to customer inquiries/complaints

  • Evaluate the needs of each customer inquiry and prepare a reply strategy

  • Maintain a high level of customer satisfaction

  • Work as a team with managers and department staff

  • Communicate effectively with management

What we can offer you:

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan with Employer Match

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

Lithia & Driveway is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment

We offer best in class industry benefits:

  • Competitive pay

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long-Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

    High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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