Job Information
Insight Global Desktop Support Technician in Sugar Land, Texas
Job Description
A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Sugar Land TX. Responsibilities include, but are not limited to: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity; May install software or perform hardware testing ; Enter commands and observe system functioning to verify correct operations and detect errors; Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities; Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. They will need to be on site 5 days a week in Sugar Land and will have an hourly pay of $16-20/hr depending on years of experience and relevant skills.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
4-5+ years experience in a Desktop Support Role
Experience resolving tickets on a day to day basis
Strong Windows Troubleshooting skills (SAP or Mac would be a plus)
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Ability to work independently and manage one's time
Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software
Knowledge of hardware support relating to printers or monitors and software support with basic MS suite, OS installations
Experience or knowledge of how to remotely re-image PCs Active directory, IN Tune is a plus
Previous experience working on site with face to face interactions null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.