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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Care Mid-Atlantic is searching for a Director, Technology. This position will support the Regional Chief Information Officer, in developing and leading Information Technology strategies for our care delivery organization in the Mid-Atlantic region. The ideal candidate will drive service excellence by planning, organizing, and providing oversight and accountability for all information technology business, operations, and service delivery activities. In this role, you will serve as a trusted and influential business partner – strategizing with local, regional, and national colleagues. In partnership with the regional CIO, you will develop, implement, and optimize technology solutions to accelerate business, clinical, and patient-centric initiatives. As a servant leader, you will build engaged, high-performing teams under a committed, exciting, service-oriented workplace culture.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Core Accountabilities:

• Lead and analyze key business initiatives and information needs which support, influence, and transform business operations and MBOs

• Collaborate with key stakeholders to ensure business plan are aligned with regional plan

• Develop strategic goals, objectives and plans for Information Technology department

• Provide leadership and management in executing the strategy

• Architect IT strategic plans to align with business objectives and support innovation and efficiency

• Partner with business leaders to identify critical needs and create cost-effective solutions

• Create roadmaps and timelines to align with expectations and drive opportunities across the eco-system

• Communicate Information Technology’s vision, goals and objectives, and efficiencies related to execution and implementation of information system solutions across the region

• Lead and define the process and service levels across region and ensures service levels are accurate and meet requirements

• Facilitate both internal and external relationships with executives, administration, physicians, and key strategic vendors

• Participate in budget preparation and demand management related to all IT requests

• Provide monitoring reports to ensure actual and budget are on target

• Collaborate with business sponsors/key members to define the return on investment (ROI) and projected post implementation review and analysis, ensuring cost effective investments have been made

• Oversee the successful completion of all IT approved and funded projects for the region

• Ensures IT maintains the infrastructure, network, key critical clinical and non-clinical applications, desktop support and proper disaster recovery procedures

• Participates in applicable education and meetings in order to support regional needs.

• Provides leadership and knowledge to maintain an accurate Application Inventory which is understood, communicated and supported

Primary Responsibilities:

• Travel to administrative and clinical sites is expected in this role

• Model servant leadership across all technology verticals – IT service delivery, operations, and business processes

• Assess and monitor organization technology needs, develop remediation plans

• Design, document and implement IT operational processes and procedures

• Develop and implement department-wide employee experience/engagement strategies

• Establish disaster recovery and business continuity plans and ensure consistent 24x7monitoring of critical business applications

• Develop and implement reporting that provides tracking, pattern recognition (common problem categories, resolution techniques) and measures the effectiveness of problem management process

• Conduct RCA (root cause analysis) meetings, document action items and check for progress. Coordinate between various support teams to identify the root cause of all Service Delivery problems, create supporting documentation and drive problem tasks to prevent recurrence. Present RCA and remediation plans to Leadership Team and other Executive stakeholders

• Establish service level objectives for IT Operations and ensures they are communicated, executed and met

• Develop the disaster recovery plan for IT Operations and ensures it is communicated, rehearsed and measured

• Own the critical monitoring tools and infrastructure

• Responsible for the operation and long-term vision for our operational capabilities

• Manage the department cost center including budgeting, approvals, expenses and cost variance reporting

• Establish relationships with external vendors and monitors product roadmaps related to IT Operations

• Own, operates and enhances the ITIL platform for service, incident and change management

• Develop metrics and reporting program to demonstrate continuous improvement, reliability and availability of IT systems and operations

• Manage staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of demonstrated knowledge delivering quality results, providing patient care improvement solutions, patient/customer satisfaction and operational efficiencies and excellence

• 7+ years of infrastructure, key critical clinical and non-clinical applications and implementation experience

• 7+ years of software design, architecture, and implementation experience

• 7+ years in designing/developing IT systems and planning IT implementation

• 5+ years of leadership experience in Care Delivery technology

• Demonstrated thorough knowledge of ITIL service management and implementing leading practice strategies

• Proven solid knowledge of optimization and full utilization of technology supported, including a solid understanding of technology capacity and limitations

• Proven hands-on knowledge with Linux and Windows systems

• Expertise with automation and cloud technologies

• Proven knowledge and understanding of the business processes and employees work patterns the technology supports, to help prioritize and develop decision making criteria for major projects

• Demonstrated solid strategic and business mindset

• Proven excellent organizational and leadership skills

• Proven solid interpersonal and communication skills

• Proven excellent problem solving, diagnosing and troubleshooting skills

• Proven effective customer service, leadership and team motivational skills

• Local/willing to relocate to the South Carolina region

Preferred Qualifications:

• Master’s degree (MBA, MPH, MSc, etc.).

• Bachelor’s degree in business, Information Technology or related field

• ITIL Certification

• 5+ years of customer-facing experience, including meaningful C-level interactions that have resulted in continuing relationships and a track-record of acknowledged thought leadership

• Proven knowledge of all operations lifecycle phases (e.g., requirements definition, risk management, implementation, deployment, maintenance)

• Experience with various monitoring tools including Splunk, Dynatrace, Solarwinds, New Relic, etc.

• Proven solid IT background and consistently keep up-to-date with advancements of the field. Apart from their education and experience, they must have every quality of a leader and a solid strategic and business acumen

• Demonstrated knowledge delivering quality results, providing patient care improvement solutions, patient/customer satisfaction and operational efficiencies and excellence

• Proven solid understanding of data analysis, budgeting and business operations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Maryland, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.