Job Information
Uber Lead Product Operations Manager in Sunnyvale, California
About the Role
Uber's strategy is to operate best-in-class verticals amplified by the power of our platform, and Core Services enables us to leverage the strengths of all of our businesses to propel Uber to the next level through shared platforms, experiences and user accounts. Core Services includes key experiences including payments, identity / accounts, risk, safety, and customer support across Uber's global footprint.
The Product Operations team at Uber plays a crucial role in ensuring the development and rollout of products that drive the business forward. As a Product Operations Manager in Core Services, you will work closely with our cross-functional partners to identify opportunities, prioritize, test, rollout and iterate products and own the communication throughout the product development cycle. Your work is to ensure we build and launch the right platform solution that will support the company growth across multiple business verticals on a global scale.
The identity team is responsible for defining one of the fundamental components of the user's identity and risk management system and protecting our business accounts against identity fraud and stolen identities using sophisticated AI/ML techniques. In this role, you will help scope, build, and scale sophisticated identity solutions and scalable distributed systems and technologies to enable Uber to grow its business globally.
What the Candidate Will Do:
Strategy
Surface and advocate for key insights from the business to advise product improvements
Advise product teams on the global feasibility of products throughout the product lifecycle
Lead a community of strategic leaders to encourage meaningful impact to the business
Collaboration
Align functional partners on key objectives for the program/product
Collaborate with key partners (legal, tax, policy, support etc) to prepare the product for launch, in line with business objectives
Maintain regular communications with cross-functional partners across the org
Operations
Define the operating structure and processes to implement on product strategy as an individual contributor on a highly-effective product operations team
Develop an end-to-end product testing & rollout plan, and project-manage implementation
Track core business metrics related to the product
Identify key problem areas and/or geographies impacted by the product post-launch
Basic Qualifications:
Excellent communication, the ability to engage internal and external customers
Deep analytical experience, SQL Proficiency
Strong cross-functional, project management experience
Ability to use data to inform and support critical decisions
Minimum 8 years of experience in operations, business consulting, finance or similar analytical role
Preferred Qualifications:
Prior experience working on global projects, or in an international setting
Prior experience working in the safety/risk/fintech/payment space
Strategic alignment, able to bring key partners across functions together
Ability to foster collaboration and facilitate teamwork
For San Francisco, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform