Job Information
Meta Project Manager, Operations Metrics & Monitoring in Sunnyvale, California
Summary:
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Required Skills:
Project Manager, Operations Metrics & Monitoring Responsibilities:
Support users through both direct support interactions as well as scalable solutions.
Utilize data sources to monitor Community Operations team metrics, identify root causes of issues or movements, and recommend business solutions.
Investigate why metrics move, produce a root cause analysis, and work with diverse teams across Community Operations to identify fixes & improve a metric in the future.
Lead strategic programs & designs end-to-end processes to continually improve the existing metric capabilities.
Provide strategic guidance on how to run our business based on metric insights.
Deeply understand the architecture and integration points of Meta’s community support processes, products, and policies.
Analyze complex support flows and provide recommendations for process, policy and product improvements.
Track and analyze key operational metrics and help determine where to focus optimization efforts.
Work with cross-functional partners to improve the community support experience.
Conduct business process analysis and initiate and drive projects to completion.
Minimum Qualifications:
Minimum Qualifications:
Employer will accept a Master’s degree in Integrated Manufacturing Systems Engineering, Engineering Management, Information Technology Management, Computer Science,Engineering, Applied Sciences, or related field and 48 months of experience in the job offered or in a computer-related occupation. Experience must include 48 months of experience in the following:
- Industry experience in a consumer-oriented product environment, consulting, operations, or project management role
- Analyzing and overseeing vendor management
- Working in cross-functional environments
- Developing product roadmaps and managing backlogs
- Data-driven decision making and problem solving
- Identifying process gaps and operationalizing strategies
- Advanced Excel skills including pivot tables, forecasting, and formulas.
Public Compensation:
$223,202/year to $245,520/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.