Job Information
Amazon Senior Technical Program Manager (TPM- Hardware), Safety & Sustaining in Sunnyvale, California
Description
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Accessories and Amazon Echo. What will you help us create?
The Role: As a Senior Technical Program Manager (TPM), you will lead internal and external engineering teams through the product execution phase process and drive deep-dive investigations into complex issues. The Senior TPM will spearhead cross-functional hardware teams through rigorous investigations, identify root causes, and ensure development teams implement effective solutions. You will be responsible for uncovering patterns and correlations by analyzing data, test results, and technical information. This role will involve reporting critical issues to senior leadership, gaining executive approval, and maintaining visibility across the organization.
Key Responsibilities:
Lead cross-functional teams in rigorous investigations to uncover the root causes of complex hardware issues. Manage project teams globally.
Analyze data, test results, and technical information to identify underlying patterns and correlations, diving deep into previous issues and emerging with actionable insights.
Collaborate with engineering teams to replicate and debug issues, leveraging advanced troubleshooting techniques.
Lead leadership reviews and present status to the executive team, following effective escalation processes to ensure resolution of critical issues.
Identify opportunities for process optimization and drive continuous improvement initiatives, showcasing a willingness to continuously improve processes.
Develop and implement scalable processes and tools to streamline issue management and reporting, leading initiatives to build efficient tools and systems.
Foster cross-functional collaboration and ensure seamless communication among stakeholders.
About the team
Join our Safety and Sustaining Team, where you'll play a pivotal role in ensuring the smooth operation of our products and services in the field, directly impacting our customers' experiences by tackling real-world issues head-on. Central to our team lies commitment to excellence and problem-solving, working closely with cross-functional teams to investigate, diagnose, and resolve complex field issues promptly and effectively. You'll handle high-visibility cases, recognized and valued by leadership, developing your professional growth while showcasing your abilities. In this dynamic environment, no two days are the same, continuously learning and expanding your knowledge. Our team values collaboration, innovation, and a solutions-oriented mindset, fostering an environment where your ideas and insights are welcomed and encouraged
Basic Qualifications
7+ years of working directly with engineering teams experience
5+ years of technical product or program management experience
3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Bachelor's degree in engineering, computer science or equivalent
Preferred Qualifications
7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.