Shire Jobs

JOB REQUIREMENTS: The Senior IT Support Specialist is responsible for providing tier 2+ help desk leadership, advanced hardware/software support, and systems administration. This position plays a key role in IT project management and serves as a technical expert in the department. With a focus on business continuity, best practices, and security, this positions\' expertise will be essential in leading operations, troubleshooting, and driving technological improvements. This role demands excellent problem-solving, time management, and communication skills, aiming to enhance our overall IT capabilities. ESSENTIAL JOB DUTIES Provide advanced Tier 2+ support to staff for all issues related to computer systems, software, and hardware, with a focus on timely, precise problem resolution and direct feedback to users. Collaborate with IT staff to prioritize work and set expectations for all incidents and requests, communicating clearly to all stakeholders. Act as a technical authority, providing expertise to both team members and end users. Support security maintenance, including anti-virus software updates and patch management, KnowBe4 administration, and endpoint security compliance. Monitor and support sites, security appliances, infrastructure, and systems. Manage small and medium sized IT Projects from start to finish. Work with other IT staff to develop and maintain technical procedures, documentation, and operational instructions and/or project or work order status. Oversee relationships with external IT support providers, contractors, and manage business accounts to ensure activities are well-coordinated and effective. Lead IT operations, including installing, troubleshooting, repairing, and maintaining personal computers, software, hardware and peripheral equipment, business and cell phones and upgrading existing hardware and software. Provide feedback on problematic trends and patterns in technical assistance to team and/or supervisor. Research new technologies and solutions to meet the needs of users and the goals of the company. Assist with preventative maintenance, server and endpoint management, backups and recovery, security maintenance, and asset inventory. Contributes to team effort by completing other assignments and serving on project teams, as assigned. This job description is not meant to be all inclusive of the duties of this position; may perform other duties as assigned or required. Benefits Information: https://www.reinders.com/jobs/#benefits Family and Medical Leave (FMLA) Act: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf Equal Employment Opportunity Commission (EEOC): https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf Uniformed Services Employment and Reemployment Rights Act (USERRA): https://www.dol.gov/sites/dolgov/files/VETS/files/USERRA-Poster.pdf ***** OTHER EXPERIENCE AND QUALIFICATIONS: Thorough knowledge of help desk operations to include a good knowledge of IT best practices, industry trends, and customer service practices. Knowledge and experience in all Microsoft operating systems (desktop and server) and Microsoft Office products. Experience with Microsoft Active Directory, Office 365, SharePoint, Teams, Azure AD, Entra, and Intune. Experience with VMWare, vSphere, Veeam or other backup utilities, and cloud-based technologies preferred. Fantastic installation, diagnostic, upgrade, and restoration abilities. Strong knowledge of security concepts and best practices. Superb time management and project management skills. Strong documentation and organizational skills. Ability to multitask and prioritize tasks in a fast-paced environment to meet deadlines. Excellent written, verbal communication and relational skills, with the ability to express complex technical concepts in simpl fied business terms. Self-disciplined, works independently with minimal supervision, and is accountable and reliable. Willing to provide and receive feedback to improve performance. Experience in at least two project related roles (i.e. implementer, integrator, system administrator, team leader or architect). Advanced problem-solving capabilities to troubleshoot issues in an efficient manner. Strong attention to detail and tracking abilities required. Ability to learn new technologies quickly and thoroughly. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: gbounds@reinders.com