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Job Information
Flowserve Corporation Sr. Digital Product Engineer-1 in Suzhou, China
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses, and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, and many other excellent benefits.
Role Summary
Field Service Competency• Mechatronics Discipline in Training• Capability Sourcing Strategy from Competitions dealing in similar product type of positioners, electric actuations, DCS, Master Stations, etc.
Main Duties and Responsibilities 主要工作内容(以下所列仅为主要职责,并未包含全部(其他由主管指定的工作))
Field Service Competency
Mechatronics Discipline in Training
Capability Sourcing Strategy from Competitions dealing in similar product type of positioners, electric actuations, DCS, Master Stations, etc.
Manage QRC projects, service technical & support, and growing business;
Design/customizes service solutions in accordance with customer request and company standards/procedures, and meet the customer requirements;
Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints.
Propose the best repair solution to meet the customer’s requirement both technically and economically;
Coordinate and communicate with overseas facility to support service;
Participate and responsible for QRC weekly/monthly reports and related analysis reports;
Observe maintenance workflow and participate improvement opinion;
Develop\Audit\Manage Chinese CSC to support distributor business growing and customer satisfaction;
Requirements & Qualification 任职资格
Education教育背景:Bachelor degree in automation or mechatronics
Language语言能力:Proficient in both written and oral English
Years of Related Experiences 工作经验:Minimum 5 years in valves/automation working experience with good computer skills
Professional Knowledge 专业知识/技能:
Good in communication, negotiation, analytical & problem solving skill/Project Management skills/Good team work and mentoring skill/ Must have a good knowledge of valves, filed instruments, DCS, installation supervision and different industry processes.
Attitude / Personality 性格:Cheerful character, good affinity, good state of mind, patient and meticulous
Other 其它:Strong compression ability and customer service consciousness
Req ID : R-10972
Job Family Group : Operations
Job Family : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.