Job Information
Amazon Enterprise Support Manager, Financial Services in Sydney, Australia
Description
We're seeking an experienced leader to lead and grow a team of Senior Cloud Technologists, Consultants and Engineers across Financial Services Industries (FSI) in ANZ. Our teams operate as trusted advisors that help Amazon's largest and most strategic customers in the region to operate securely, reliably and in the most cost-efficient way. The team provides advice on architecture, support strategy, project and launch planning, as well as ongoing operational issues. You will create and execute strategies to optimize our customers' adoption and use of AWS services.
Key job responsibilities
As a leader at AWS you will:
Lead a team of Senior Cloud Technologists to solve complex customer business problems
Influence the strategic direction of your industry, team and delivery to improve the customer experience
Drive internal strategic communications
Advocate for your customers and own their transformation journey
Manage customer sentiment and recovery during service events, including executive engagement
Assist with problem escalation and support your team in resolving critical customer issues
Create and contribute to industry events
Understand operational excellence in the cloud and help your TAMs make recommendations to customers
Mitigate risks and remove blockers for your team and customers
Create the next generation of leaders and talent
Grow the team's capability through people development and recruitment
Create mechanisms that scale and improve the customer experience
Simplify and advocate lean processes and drive high velocity decision making
A day in the life
The ANZ Enterprise Support (ES) Financial Services Industries (FSI) team partners with leading banking, finance and insurance customers to build world-leading financial products and services on AWS. We are technical leaders setting direction and accelerating our customers to operate securely in AWS.
You will have direct impact in enabling financial services customers across the region to gain the most value from the cloud. You'll continuously deliver a high-quality customer experience for your customers. There are plenty of opportunities to develop your leadership skills as we continue to rapidly expand. You'll also have the chance to receive mentorship and gain AWS certifications.
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
Track record of leading high performing technical teams remotely
Experience in direct customer facing engagement with strong executive presence
Experience scaling an organization through rapid growth or expansion
Preferred Qualifications
· Experience in technical account management, business relationship management or consulting
· An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
· Experience with AWS service offerings
· Record of driving projects to improve the technical support experience with a strong customer and quality focus
· Experience in financial services sector
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.