Job Information
IHG Franchise Hotel - Rooms Division Manager in Sydney, Australia
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .
About Us
Owning Company; Pro-Invest Group:
Pro-invest Group is a global asset management and investment firm specializing in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognized hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel.
Brand; Kimpton Hotels &Restaurants:
Kimpton Hotels & Restaurants is all about heartfelt human connections. We are industry pioneers - having trailblazer the boutique conception the USA in the 1980’s.
Our mission is to be the world’s most loved boutique hotel and restaurant company, and we know that achieving that starts with our employees. People who join the Kimpton family are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. Our unscripted approach to luxury boutique hospitality and providing unique, personal experiences is the hallmark of our brand, and our colleagues are passionate, entrepreneurial individuals that bring this culture to life. Trust us – you’re going to love it at Kimpton as much as our guests do.
Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.
Here, you can:
Be Yourself
Who you are is who we are so bring the real you! The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It’s those just-you qualities that make it more personal for you, and our guests.
Lead Yourself
We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do.
Make it Count
As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.do.
Your day to day
Job Overview
As the Rooms Division Manager at Kimpton Margot Sydney, you will oversee Front Office, Housekeeping, and Recreation facilities, ensuring a seamless guest experience while achieving departmental revenue and profitability goals. You will uphold our commitment to safety, compliance, and exceptional service standards.
Duties & Responsibilities
Monitor daily operations to ensure guests receive prompt, attentive, and personalized service consistent with Kimpton’s brand standards.
Ensure teams are well-versed in IHG Rewards Club and VIP guest recognition protocols.
Foster effective communication between departments to enhance overall guest satisfaction and operational efficiency.
Collaborate with department heads and the General Manager to optimize business practices.
Maintain impeccable standards of cleanliness and maintenance in all guest-facing and back-of-house areas.
Conduct regular inspections and implement preventive maintenance programs as needed.
Lead comprehensive monthly departmental meetings to review procedures and address special events.
Uphold Kimpton Sydney’s commitment to quality guest service and unique amenities.
Coordinate activities with the General Manager and corporate teams as required.
Stay abreast of industry trends and innovations to maintain a competitive edge in the local market.
Ensure compliance with health, safety, and environmental regulations and emergency procedures.
Act as the point of contact in the absence of the General Manager, ensuring smooth operations.
Financial Returns
Develop and manage the Rooms Division budget, analyzing costs and performance against targets.
Contribute to strategic planning, marketing initiatives, and revenue generation efforts.
Implement upselling programs and leverage PMS & IHG Programs for revenue optimization.
Monitor costs and adjust strategies to meet budget guidelines effectively.
People
Foster a positive work environment aligned with our People & Culture framework.
Recruit, train, and develop talented managers in accordance with company standards.
Conduct performance appraisals, provide constructive feedback, and support career development.
Maintain accurate colleague records and approve leave requests as necessary.
Promote equal opportunities and maintain effective employee relations.
What we need from you
Qualifications & Requirements
Required Skills
Proactive approach to developing and maintaining strong relations with colleagues, guests and stakeholders including commercial, revenue and corporate teams.
Ability to lead complex teams
Verbal and written communication skills.
Strong influencer and persuader.
Flexible work approach.
Ability to work independently and manage the work of others.
Ability to provide developing and mentoring to others.
Ability to deliver performance feedback to improve overall performance of direct reports.
Experience
Bachelor’s degree or equivalent international degree in Business or Hospitality Management &/or equivalent experience in like hotel operations
Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience
Comprehension of Hotel systems and revenue management principles (preferred)
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.