Job Information
Otis Elevator Company National Contracts Coordinator in Sydney NSW, Australia
Date Posted:
2024-05-06
Country:
Australia
Location:
LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia
Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!
At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.
We are looking for a National Accounts Coordinator based in our Sydney CBD office or Milton, Queensland.
About you
In this role, you will report to the Service Sales and Marketing Director and be responsible for ensuring adequate organizational and team effectiveness, which is aligned with our service delivery promise to our National Accounts.
You will maximize the effective and efficient use of labor resources and identify and address gaps.
Permanent role
Office-based - 5 days a week in our Sydney CBD or Milton, Queensland office.
As a National Accounts Coordinator, your key responsibilities will include
Support the National Accounts Manager with monthly reports and portal management and communicate important information regarding portals and compliance needs.
Manage and coordinate with local branches – Admins, Service Project Managers, Service Managers, Service Account Representatives, and Mechanics as needed to update and complete all documentation required by external Customer Portals in a timely manner.
Liaise with Service Field Operations Departments to update any field operational changes and requirements.
Engage with local administrators and host monthly meetings to manage gaps in portal requirements.
Coordinate with finance on any invoicing queries.
Communicate clearly with customers and relevant OTIS personnel regarding any contractual requirements and/or changes.
Continually seek to improve the provision of products/services to key customers and drive business units at different levels of accepting accountability.
What you will need to be successful
A minimum of 3 years of work experience in Service Customer Account Management is needed.
Work experience within the lift, construction, or manufacturing industry would be preferred.
Has the ability to liaise and influence all stakeholders within the organization and possess strong relationship-building skills.
Good knowledge of Microsoft Office suite applications and have strong computer/IT skills.
Adaptable and works well in a team.
Strong customer service and organizational skills.
Excellent verbal & written communication skills
Able to meet set deadlines and prioritize activities where required.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .
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Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.