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ProMedica Health System Patient Registration Specialist - Registration Float Pool - Per Diem - Variable in Sylvania, Ohio

Position Summary

The Patient Registration Specialist registers patients to receive medical services in a clinic, laboratory, outpatient, inpatient, or emergency services and is clerical in nature. The candidate will be obtaining demographic information, validating insurance, and receiving payment. They typically answer and/or refer questions received from patients, visitors, and staff as appropriate. The patient registration specialist is the first point of contact for patients entering the facility allowing them a special opportunity to use their personalities to serve the patients and the community. An ideal candidate will have great customer service as well as communication skills and the ability to service patients with clarity. This position is crucial in being able to think and respond quickly as lives depend on the actions the registration specialist takes! This is a great position for those who excel and enjoy organization and interaction with people. The registration specialist plays a vital role in the registration process for patients and their families. This position will float to the off sites.

Job Requirements:

  • High school diploma or GED.

  • Type accuracy of 85%.

  • Experience with a computer database program preferred.

  • Previous experience in registration, credit/collection or billing, in a healthcare setting is preferred.

  • Demonstrate the ability to accurately and independently solve problems.

  • Excellent communication and negotiation skills to interact with patients and guarantors to explain payment and billing policies and persuade patients to settle account balances.

  • Provide excellent customer service to all customers internally and externally while demonstrating ProMedica‚Äôs values of compassion, innovation, teamwork, and excellence.

  • Ability to move about and between workstations.

  • Effective interpersonal skills.

  • Input and retrieve information from computer.

  • Must be able to complete 4-5 weeks of full time training, Monday thru Friday 8 a.m. - 5 p.m. or 9 a.m. - 6 p.m.

ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 49,000 employees, 12 hospitals, 2,500+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and 330+ assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. For more information about ProMedica, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 53462