Job Information
SUNY Upstate Medical University Outpatient Administrative Specialist in Syracuse, New York
Job Summary:
The Outpatient Administrative Specialist will assist with standardized patient check-in and check-out procedures such as entering and verifying demographic, insurance and financial information and generating routine forms and other documentation. Responsible for processing of incoming/outgoing patient appointment referrals for all providers. Will provide administrative support. Will collect patient co-pays, manage denial process and assist with other Front Desk tasks. Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation. The Outpatient Administrative Specialist will answer calls, obtain insurance authorizations, and assist with referrals. Will prioritize incoming mail, faxes and correspondence. Accepts assignments to other areas as needed
Minimum Qualifications:
Associate's degree and two (2) years relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Computer skills and keyboarding are necessary. Ability to maintain good public relations with patients, visitors, co-workers and other individuals.
Preferred Qualifications:
Knowledge of insurance authorization, work queue processing, reporting and scheduling preferred. Working knowledge of computer systems such as Epic, Word, Excel and Outlook preferred.
Work Days:
M-F 0800-1630
Message to Applicants:
Recruitment Office: Human Resources
Executive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.