Job Information
Grundfos Service Trainer AMERICAS (Latin America) in São Bernardo do Campo, Brazil
Service Trainer AMERICAS (Latin America)
Application deadline: As soon as possible
Workplace: Onsite Position
Job Location (Short): São Bernardo do Campo, São Paulo, Brazil
Contract Type: Full-Time
Employment Type: Regular
Interested in joining Grundfos as a Service Trainer for Latin America? Do you have experience in identifying areas for improvement and designing and delivering effective training sessions for employees or customers? We are looking for a qualified individual who can provide expert support and administration for both online and face-to-face service training sessions. Are you ready to take on this new and exciting role?
What is the job about?
As a Service Trainer for Latin America, your primary responsibility will be to assess and identify areas within the service department that require improvement. With this knowledge in hand, you will be expected to facilitate, organize, and deliver high-quality training sessions to Grundfos employees as well as our customers and partners throughout the Central and South American region. The aim of these sessions is to enhance the knowledge base of service professionals and improve their overall performance. Additionally, you will be responsible for supporting the administration and communication of training sessions, and potentially overseeing the Service training hub in Latin America. Your contributions to the team play a crucial role in the delivery of world-class service to our customers and partners.
This position will report directly to the Service Competence Development Manager and will operate daily out of the Sao Paulo, Brazil facility (Sao Bernardo do Campo). Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in Brazil without support.
Your main responsibilities:
Identify areas needing improvement + transfer of Service, product and application knowledge (up to level 300), incl. designing & preparing training materials + facilitating & conducting training programmes/sessions – online or F2F, reporting data on completed courses, issues, and absences, determining overall effectiveness of programmes and training by listening to feedback and making improvements
Alignment with Product Management (PM), Service Product Management (SPM), Regional Service Director (RSD), local Service heads and Service trainers/training administrators
Administration of trainees (flights, visa, invitations, bookings of meeting rooms, training centers, lunch etc.) for F2F trainings + preparation of training facility
Cost control (Service training hub etc.) & inventory of demo units
Promotion of courses and post-training reports via Grundfos communication channels
Keeping training programmes, hands-on exercises and exams up-to-date
Your background:
We imagine that you have:
Education: A degree in Engineering or related field will be an asset.
Technical Expertise: High level of technical knowledge + understands the Grundfos product portfolio and is informed about new products.
Being able to travel is a necessary requirement
Hands-on service expertise: Has the ability to perform pump commissioning, repairs and maintenance based on system data and technical knowledge.
Communication skills: Advanced communication skills, both written and verbal + creative public speaking ability + trainer/teacher mentality, i.e. has the ability to perform service-related product training and give high level technical support to customers and colleagues
Language: Has the ability to understand, read, write and speak Spanish, English & Portuguese
Business tools utilization: Has the ability to take advantage of existing tools (Learning Management Systems, Microsoft O365)
Service tools and systems utilization: Has the ability to understand and execute service activities through provided business tools (i.e. service documentation, special equipment, FAS reporting and others).
Work safety: Has the ability to work safely through the consistent use of risk assessment and safety rules
Troubleshooting and diagnostic failure: Being analytic, i.e. demonstrating the ability to use a structured and methodical approach in troubleshooting and diagnosing of systems and product issues.
What’s in it for you?
We’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided bysix core values. (https://www.grundfos.com/about-us/our-purpose-and-values)
In addition, your day-to-day benefits include:
We encourage you to be at the offices, where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation
On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Do you want to learn more?
If this job sounds appealing, please send your resume by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people)
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.