Shire Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Analyst, Technology Account Management

The Technical Account Management team for Merchant Loyalty is looking for our latest member in order to drive our customer experience forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset

Role

Be the primary technical person to work with clients and customer success on technical matters that come up as a form of weekly/quarterly check-ins. Work with support, product, and engineering on these customer needs to help drive new solutions, software tools, problem resolution and upsell opportunities. Document best practices for client-specific needs.

● Key partner to business and IT stakeholders

● Lead quarterly technical reviews and provide relevant technical recommendations on solutions and enhancements

● Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

● Collaborates on new opportunities and helps solution

All About You

• Bachelor's degree in computer science or equivalent experience

• English Advanced

• Demonstrable knowledge of software architectures and integrations

• Experience utilizing APM tools

• Experience in using and debugging API’s, investigating logs, and querying data with SQL Athena

• Experience with data batch tools, understanding technical documentation, and creating sequence diagrams

• Experience in technical client facing or account management roles

• Experience working with enterprise, strategic accounts

• Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology

• Position may require some travel and availability for off-hours support

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.