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Performance Objectives:

Excellence

• Understand policies and procedures for the Contract-to-Cash process and ensure compliance with GAAP, Regulatory and internal controls

• Manage project billing at the center which entails the following:

• Providing support to consultants for the end-to-end billing generation process

• Entering events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP) and process invoice and revenue adjustments (e.g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report reviews from consultants

• Ensuring draft and final bills are generated, approved by the consultants and dispatched in a timely manner

• Respond to and resolve billing inquiries from consultants and clients

• Review audit reports to ensure billed amounts and A/R amounts reconcile, and revenue is recognized properly

• Provide guidance to team on all revenue recognition/fee structure scenarios and aid in day-to-day processing as necessary

• Manage process by which work is tiered, gated and routed; manage support team assignments for specific clients

• Serve as an escalation point for exceptions and make approval decisions as per Delegation of Support internal and external audits

• Ensure all work is performed in accordance with targets

• Plan and organize work so that Service Level Agreement objectives are realized.

People

• Manage a high performing team that maintains a strong “client service” focus and culture:

• Plan and organize team’s work

• Provide regular and effective performance feedback

• Identify and ensure the training and development needs of Billing team members are met

• Plan and define performance goals with SSC Leadership to set overall and team-level performance measures and goals

Clients

• Foster a “client service” culture and instill a work ethic that includes collaborative thinking

• Manage client expectations on a daily basis, and work to resolve issues

Financial

• Measure the performance and operational processes against goals

• Provide input to support definition of/revisions to service measures and service targets

• Identify billing process improvement opportunities and best practices

The Requirements

• 3+ years experience working in credit or collections

• 3+ years working in Order/Contract-to-Cash

• 2+ years supervisory experience

• Oracle Project Accounting, Accounts Receivable

• Professional Services (e.g. consulting, auditing, project-based) industry experience

• Ability to develop advanced understanding of the Willis Towers Watson contract structures / revenue recognition policies

• Skilled in customer service interactions/ability to communicate with professional image/ customerfocused mindset through various channels (e.g. phone, e-mail, etc.)

• Familiar with best practices in the field of billing

• Strong understanding of project accounting processes

• Ability to resolve exceptions and disputes

• Ability to work well under pressure and meet deadlines

• Ability to delegate and coordinate the performance of work activities

• Proven experience effectively working with direct reports on career development and making a positive impact on team morale, sense of belonging and participation

• Strong knowledge of MS Excel

• Proficiency in MS Word, Access, and PowerPoint

• CPA helpful

• Bachelor’s degree in Accounting, Finance or related field

WTW is an equal opportunity employer