Shire Jobs

MUST HAVE SKILLS

• Completed post-secondary education in Computer Science or equivalent related experience *

• 1-3 years of experience Level 1.

• Experience supporting computer applications and end-user computing devices.

• Experience supporting Windows 7/10, Active Directory, LAN/Networking

• Experience using MS-Office, and problem ticketing applications.

Description:

Daily Tasks Performed:

2nd shift - 4:30pm to 1am

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group when incidents occur.

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems.

• Interaction with plant floor users and clients (in order to understand production line processes and customers).

• Support projects such as technology upgrades\implementations of Tier 1 computer systems.

• Review, understand and react to various monitoring systems for Tier 1 computer systems.

What will this person be working on:

The Line Support Technician will be the primary contact for IT support to the production assembly department and ancillary departments. This person will interact directly with our customer lineside and at other plant locations to properly respond, assess, and correct support requests as they are identified. This B shift line support person will be expected to "go to the spot" in the event of support requests to mitigate mean time to recovery of IT responsible systems and applications.

Skills:

Support, Troubleshooting, Hardware

Additional Skills & Qualifications:

• Completed post-secondary education in Computer Science or equivalent related experience.

• 1-3 years of experience Level 1.

• Experience supporting computer applications and end-user computing devices.

• Experience supporting Windows 7/10, Active Directory, LAN/Networking

• Experience using MS-Office, and problem ticketing applications.

• Experience executing processes on an AIX/UNIX environment.

• Experience managing 2nd level support calls (Level 1)

• Experience managing 3rd level support calls (Level 2)

• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices.

• Preferred general functional knowledge of Phoenix Line Control systems and associated business processes/systems.

• Ability to follow and document processes.

• Ability to adapt/learn in a changing environment.

• Experience with general IT processes and development methodologies

• Solid analysis, proven problem solving and decision-making skills.

• Good time management and prioritization skills

• Strong communication skills both verbal and written.

• Willing to work overtime (including weekends) and scheduled shutdowns as required

• Willing and able to travel domestically and internationally on short notice

• Willing and able to work a 3 shift rotation

• Capable of walking long distances including stairs

• Capable of lifting up to 50 pounds

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.