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You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Associate Clinical Administrative Coordinator is responsible for providing administrative support to the inpatient care management team and ensuring timely and accurate patient discharges by arranging and processing of high-volume internal and external referrals. Maintains accuracy of acute hospital and SNF bed days to ensure the integrity of the monthly bed day and census report.

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm) PST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

• Ensures proper input of inpatient and outpatient authorizations for acute care and skilled nursing facilities

• Informs care managers of admission, eligibility and benefits issues.

• Enters, updates and close acute, observation, day surgery and SNF admission referrals within designated timeframes.

• Prints, sends mails or faxes or verbally provides authorizations / referrals to providers and facilities.

• Monitors fax queues for new admission notifications

• Consistently and accurately completes data entry and documentation

• Processes referrals for DME and coordinates home health services according to established policies, procedures, guidelines, and timeframes.

• Redirects referrals to utilization management or medical director.

• Prioritizes and independently handles incoming referrals without supervision.

• Directs providers and patients to contracted provider networks and facilities and updates patient information as needed

• Provides length of stay for exhaustion of SNF benefits.

• Arranges post discharge appointments.

• Facilitates exchange of information between all levels of care managers to ensure continuity of care.

• Performs high-level critical thinking for re-directing phone calls, referrals and other issues that may arise.

• Assists with answering telephones and maintaining files, logs or other reports.

• Acts as a resource for team members.

• Seeks and identifies opportunities for process improvement

• Meets or exceeds productivity targets

• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

• Performs additional duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age or older

• 1+ years in healthcare setting (doctor’s office or acute care setting). ·

• 1+ years of customer service experience analyzing and solving customer problems

• Proficiency with Microsoft Word and Excel (ability to create, edit, save and send documents and spreadsheets)

• Ability to work 8am to 5pm- PST, Monday to Friday.

Preferred Qualifications:

• Computer literate

• Ability to work with multiple computer platforms simultaneously.

• Knowledge of medical terminology, CPT and ICD-10 coding.

• Excellent communication verbal and written.

• Excellent organization and customer service skills.

• Detail-oriented.

• Basic understanding of managed care principles

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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